Felicia
Culver City,#2UPDATE Employee
Wed, May 17, 2006
We hope to provide a response to this report so that our customers will understand that Bidz.com is a legitimate business with the interest of the customer and the company in mind. Unfortunately, the information provided by the Rip Off Report is not sufficient to pinpoint the user's account nor the details of the issue at hand, but suggestions can be made to ensure customers, present and future, are never made to feel 'victimized' by Bidz.com. To receive a specified rebuttal, please include listing/invoice numbers in any future complaints. Any items that are defective or damaged upon receipt are definitely covered by our 100% money-back guarantee. We regret the merchandise is not as expected and the user can expect a fair evaluation of all the merchandise she plans to return. However, all information on the items is provided in the listing during bidding. We recommend users consult the Diamond and Jewelry Guide to get clarification on the items they are considering for purchase. This will prevent any confusion in ordering items or any unfavorable surprises.