- Report: #724995
Complaint Review: Birch Point Resort & Sunset Grill - Hayward Wisconsin
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Author Not Confirmed
Why?
Birch Point Resort & Sunset Grill
15326 West Birch Point Road Hayward, 54843 Wisconsin, United States of America
Phone:
715-634-4182
Web:
Categories:
Business Rating:
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Birch Point Resort & Sunset Grill THOMAS RICHARD SWANSON Theft by Swindle Hayward, Wisconsin
My husband and son-in-law rented snowmobiles for half a day and one of
the shocks broke. Birch Point resort & Sunset Grill not only took
the $400 for rental but also an extra $200 for deposit. He said he
would let my husband know how much the repair would be. But he NEVER
called. Instead he charged my husbands credit card $900, then a few
weeks later charged him another $400!!!! We have called him many times.
We have asked for the repair receipt, but he never responds. How can this be fair!
This guy is obviously dishonest and has no sense of morals. My husband only
wanted to show his new son-in-law a good time and thought he would
splurge on the rental, but now he regrets ever going.
Do not do business with Tom Swanson!
the shocks broke. Birch Point resort & Sunset Grill not only took
the $400 for rental but also an extra $200 for deposit. He said he
would let my husband know how much the repair would be. But he NEVER
called. Instead he charged my husbands credit card $900, then a few
weeks later charged him another $400!!!! We have called him many times.
We have asked for the repair receipt, but he never responds. How can this be fair!
This guy is obviously dishonest and has no sense of morals. My husband only
wanted to show his new son-in-law a good time and thought he would
splurge on the rental, but now he regrets ever going.
Do not do business with Tom Swanson!
3 Updates & Rebuttals
groucho
hayward,Wisconsin,
United States of America
Boise......when were you here?
#2REBUTTAL Owner of company
Sun, July 31, 2011
Be objective.......Not sarcastic.
You know NOTHING about either complaint.
I'd suggest you find more to do...........
Here is The Truth
Boise,Idaho,
USA
Another Report About You?
#3Consumer Comment
Sat, July 30, 2011
Now this makes two reports about you being a scammer-I guess someone might come along and make it three reports.
Then should we believe you are telling us the truth?
groucho
hayward,Wisconsin,
United States of America
Snowomobile Swindle/ Not!
#4REBUTTAL Owner of company
Sat, July 30, 2011
This individual signed all of our contracts. It specfically say's " If you can't meet all of our requirements...." Don't Rent it". It's a 3 page contract that essentially say's....." If you break it ....it's yours".
This individual rented it VERY late in the season. ( Late March) ....we watched them warming up and they were already beating the heck out of both machines. You broke the entire suepension jumping driveway drifts which were ROCK HARD! You brought it back damaged and you were responsible for ALL damage plus the rental costs.
I did eveything I could to find used parts to repair and keep the cost(s) down. You were charged for what it cost ( It cost me more because I couldn't rent the machine ( Which you AGREED to pay for any down time) to the tune of close to 2K.....I only charged for parts and some time.
You weren't ripped off. Plus I watched you and your guest beat the daylights out of the other machine. You broke things on it too. I can still charge you more.
