used laptops
Smyrna,#2REBUTTAL Owner of company
Tue, May 03, 2011
We can appreciate this customers complaint. We did in fact talk with the customer and as is the case with all of our sales we offer a limited lifetime warranty. This warranty states that we cover the parts and service costs for the first 30 days after the purchase then for as long as you own the laptop we will fix it for the price of the parts.
The laptops in question were in the hands of the customer for almost 6 months with no complaints. In fact he called us after receiving the first 2 laptops and told us they worked perfectly and that he wanted 2 more just like the first 2. When he called in to let us know of the problem we gave him the procedure to send them in. We agreed to fix them for the price of the parts. If no parts were required there would be no cost other than shipping.
This is our policy and is clearly posted on our website. When that did not seem to make him happy we agreed to fix the laptops at no cost. Just ship the units to us for repair. We felt this was more than fair since he had the laptops for the 6 months.