- Report: #1440677
Complaint Review: Brandenburg Water - Round Rock TX
Reported By:
Andrew P -
Austin, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Brandenburg Water
2103-2105 Willow Way, Round Rock, TX Round Rock, 78664 TX, United States
Phone:
(512) 656-6589
Web:
www.brandenburgwater.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Brandenburg Water Steve Yowell Cheated me Round Rock TX Texas
On 2-05-18 I contacted Brandenburg Water about having a lake pump installed at my property. 11 days later the guy finally called back, when he came out to quote me, a guy appeared about 70 years old wearing an old hat, and he had a definite odor of alcohol about him. As he backed out my driveway the spot where his truck was parked revealed a huge black oil spot. He quoted me a pump installation, but only 3 weeks after the install it failed. I called Mr. Yowell back and asked him to please check out the pump, 29 days later he showed and declared right off the cuff it was my well tank switch that arced out and caused the damage to his new pump, that his warrantee did not cover that.
That made me real suspicious, so I called in a master electrician who diagnosed it and said the pressure switch was fine, I also took the pump unit to a very established and reputable shop, who took one look and said the motor was Chinese, and to beware of anyone installing these pumps with Chinese made motors. Yowell said it will cost another $3,124 to install a new pump, I balked and chose to find a more reputable lake pump company, my realtor suggested a more established, reputable company, I had them fix the problem decisively.
2 Updates & Rebuttals
Col (Ret) Mike Lambert MD
Austin,Texas,
United States
Brandenburg Water is absolutely top notch
#2Consumer Comment
Fri, July 06, 2018
In looking for places to highly rate Steve, Travis and Ed, I found this Ripoff report on them and can't believe that this is real. We are real people and we and all of our neighbors on Manana St. on Lake Austin use Brandenburg Water (the Yowells and Ed) for our lake pumps, water heaters, anything related to water or its purification. We are all very happy with them and everything that they do. They are the embodiment of honesty and integrity. We personally have used them for twelve years and many of our neighbors much longer. I suspect that I know who wrote these Ripoff reports (a competitor) but have no proof. It would be nice to see the author's information. I just joined the Ripoff Report with all of my info for verification of me.
Travis
Austin,Texas,
United States
Austin lake pumps is a liar
#3UPDATE Employee
Tue, June 19, 2018
The writer of this lie is Robert neighbors with austin lake pumps he gives reviews of company's that provide the same services as he does like he is costomer to make them look bad. Poor character
