Bob
THOUSAND OAKS,CA.,#2Author of original report
Mon, July 10, 2006
YUP YOU GUESSED IT THE "MANAGER" (MANGER IN HIS NATIVE TONGUE) SAID THEY WOULD "CONSIDER" SENDING A REFUND (IT'S ONLY $49.99) AND IT'S BEEN ALMOST 3 WEEKS....... I AM NOT HOLDING MY BREATH FOR THESE DIRTBAGS. THEY WILL BE TURNED INTO BBB AND I HAVE ALREADY FILED A WRITTEN COMPLAINT WITH THE LOCAL CITY GOVERNMENT - THEY LOVE TO REGULATE / FINE / AND PUNISH BUSINESSES WHO ACT LOCAL WHO ARE NOT - IN FACT - LOCAL. BYE BYE BRITE SPOTS!!! PLEASE FOR ALL OF US LEARN TO SPELL THE NEXT TIME YOU WANT TO "START" A BUSINESS...........LESSON LEARNED!!!
Bob
THOUSAND OAKS,CA.,#3Author of original report
Tue, June 27, 2006
AFTER HAGGLING WITH THE GUY ANSWERING THE CELL PHONE - WON'T GIVE ME HIS NAME - HE GAVE ME ANOTHER NUMBER (310) AREA CODE. THEIS GUY "GUS" WHO IS ENGLISH LANGUAGE CHALLENGED (IS THAT POLITICALLY CORRECT?) WOULD NOT TELL ME WHAT THE OWNER OF THE COMPANY'S NAME IS.........NOR GIVE ME A PHYSICAL ADDRESS TO SEND A FORMAL COMPLAINT AND A REQUEST FOR A REFUND TO. HE SAID HE WOULD INVESTIGATE MY CLAIM AND GET BACK TO ME IN AN HOUR - YOU GUESSED IT - NEVER CALLED BACK..... THANKS, HOUSTON FOR THE EXTRA COMMENTS - THEY ARE WISE WORDS - I HAVE TWO ROOMS LEFT WITH CARPET IN MY HOUSE / IN THE NEXT TWELVE MONTH'S THEY WILL BE REPLACED WITH WOOD OR CERAMIC TILE - I CAN CLEAN MY FLOORS MYSELF!
Roger
Houston,#4Consumer Comment
Tue, June 27, 2006
Bob, Bob, Bob. I don't mean to sound disrespectful,or cold, but I will tell you the way it is. Don't mix business, with religion. I have been screwed like that before. Bob, I have been a cleaner going on thirty years. I have seen alot of stupid things happen in this industry, such as Chrysler. Get it? I live in Houston. We have thousands of so called carpet cleaners that infest this city. And guess what? I probably know less than 10 guys that know what they are doing! We are like wrecker drivers. We all know each other. Certifications do not mean anything other than you might have hired a rookie in training, kind of like a intern at the hospital. I come from a group that was around before these large certification organisations were founded, and we clean things they can't even pronounce. Some of the best cleaners are small mom & pop shops. Stay away from large companies, because alot of them hire off of the street. And stay away from the coupons! There is no such animal as $99.00 for a whole house! Some of the best cleaners in the industry are not certified through anyone! GOOD LUCK! and THANK YA'LL FOR THIS EDUCATIONAL MOMENT!