- Report: #1268509
Complaint Review: C & F Finance - Richmond Virginia
-
Author Confirmed
Why?
C & F Finance
1313 East Main Street, Suite 400 Richmond, 23219 Virginia, USA
Phone:
855-602-2001
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
C & F Finance Do Not Ever Finance Through Them. Management Change and Now They Wont Honor The Payment Araangement THEY Set Up Richmond Virginia
I purchased a car through Furman Nissan in Cleveland, TN. C&F Finance is the company that accepted my loan. At first they were nice and i was happy with the service they provided.
They changed their collections/customer service department and things went to hell.
I have never denied that I got behind. I have breast cancer and have been fighting that battle on my own. I am a single mom raising my 2 daughters with no help. Yes, they gave me a defferment adn for that i am thankful. i am now a little more than half a month behind. Two months ago, I set up a payment arrangement with Karlee. She got approval from her manager on the arrangements.
I got a call today that my car is going to be repossessed. I was told my payment arrangements that THEY set up are no good. Karlee had been transferred to another department and the manager that approved them is no longer with the company. At this point, i am batteling my own cancer, plus helping support my father, 6 month old nephew and sister who are also battling cancer. I have one missed payment that i have been paying more a month to catch up through the arrangements C and F set up for me. When i was talking to the new manager today about the situation i am in and the reason the payment is behind, i was told to "Shut my mouth" i was told it was "best for me to be quiet" because i didn't know "who i was dealing with" No way should anyone be told to shut their mouth on a call like this. Also, they should stand behind the arrangements that their manager made.
If the next car i try to buy is financed through C&F i will tell them to keep the car and i will ride a bike to work.
this is the worst experience of my life.
2 Updates & Rebuttals
Rude
#2Author of original report
Sat, November 28, 2015
My auto was financed through the dealership. I didnt chose who to finance it though. As far as the alleged health issues? how dare you make light of what my family has gone through and are still going through. The payment arrangements to catch up the late payment had been adhered to 100%. They made the arrangement. It is not my fault they renigged on the arrangements they set up with me. As far as being an unwed mother, my ex and now deceased husband became addicted to drugs i took my children and left him. NEVER paid my bills late doing it all on my own with no help not even child support, until the cancer hit me and then the rest of my family. Then the death of my child was unexpected. he was healthy and died of SIDS. Thank you for being rude and heartless. You are rude and not helpful a all. The point is THEY renigged on arrangements THEY made with me. No one ever disputed that i missed one payment.
Jim
Florida,USA
All Their Fault, Right ???
#3Consumer Comment
Fri, November 27, 2015
Notice...you were not financed by a bank but a subprime deadbeat lender. In other words, you have an ample track record of not paying your bills on time so this incident is nothing new for you. You signed a contract to make each and every payment on time without regard to alleged health issues or you being an unwed mother. You and only you turned on the collections machine. No lender is under any obligation to look the other way whenever a subprime borrower continues to be a subprime borrower by choice! Let me save you some effort...don't bother writing something brainless back like, "you must work for them" because I don't!
