- Report: #244208
Complaint Review: CalSpa - Moreno Vally California
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CalSpa
calspa.com Moreno Vally, California, U.S.A.
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CalSpa leaking pump Moreno Vally California
I have had a CalSpa jacuzzi for a couple of years now and am on my second pump, the seals fail. The first time, the repair guy came out said it was a faulty seal and told me it would be covered by warranty and replaced the pump. a couple of months later the repair people called and said CalSpa wouldn't honor the warranty saying that the leak was caused by too high a calcium content in my water. I refused to pay for the pump to the repair facility feeling as though this was a ludicrious explanantion as I had had a Tahitian Spa for ten years before this CalSpa and NEVER had this problem.
Now its a year later and the pump is shot again. It's a $600.00 repair and it is obvious to me that their pump seal/engineering is at fault not my water quality. Mine is a dual pump, which means two motors and two pumps in one unit. The heated water goes straight into the pump and this is where the seal fails and causes a calcium build up. Perhaps this is the design defect?
Guy
Orange, California
U.S.A.
Now its a year later and the pump is shot again. It's a $600.00 repair and it is obvious to me that their pump seal/engineering is at fault not my water quality. Mine is a dual pump, which means two motors and two pumps in one unit. The heated water goes straight into the pump and this is where the seal fails and causes a calcium build up. Perhaps this is the design defect?
Guy
Orange, California
U.S.A.
2 Updates & Rebuttals
Tahitian Pools
Lake Elsinore,California,
U.S.A.
Tahitian pools has no affiliation with Cal Spas whatsoever.
#2REBUTTAL Owner of company
Tue, September 02, 2008
I own Tahtian Pools, I do not own or am I affiliated with now or ever have been with Cal Spas. This report is completely entered under the wrong company name. This false report has cost me at least a hundred thousand dollars.
Tahitian Pools
Lake Elsinore,California,
U.S.A.
Tahitian pools has no affiliation with Cal Spas whatsoever.
#3REBUTTAL Owner of company
Tue, September 02, 2008
I own Tahtian Pools, I do not own or am I affiliated with now or ever have been with Cal Spas. This report is completely entered under the wrong company name. This false report has cost me at least a hundred thousand dollars.
