- Report: #800790
Complaint Review: carchex - Internet Internet
Reported By:
scammed by carchex and enterprise f -
queens, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
carchex
Internet, Internet, United States of America
Phone:
1877CARCHEX
Web:
carchex.com
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carchex enterprise financial group CAR WARRANTY SCAM..SOLD ME A $4000 POLICY AND RIPPED ME OFF Internet, Internet
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Ripped off by carchex...i drive a 2004 bmw 745li...my car is always impeccably maintained and serviced..it is very important to me, furthermore it is still financed so of course i take great care of it as i am still making a $711 payment every month on it...Long storty short, the dealer warranty expired so i needed a reliable warranty for it. I thought i did the proper research and went with carchex as they seemed very legit..
well 5000 miles later car has a mechanical breakdown..so i call them up..they tell me i could take it to bmw..i say great..i take it there...bmw says its a tranny leak..i tell them this..they say we need a tranny teardown before we can autorize a repair..bmw wants thousands..i tell them this..they say we have to have the teardown to see the cause of failure..so i decide to take it to AAMCO as they do transmissions...aamco tears down the transmission..they never go look at the car even..2 weeks go by im flipping out..finally i get the adjuster on the phone, he is some scammer from texas...
meanwhile i live in nyc and the car is here in nyc...he tells me can i fax him the bmw report, i say sure..next day claim is denied!!..im like WTF??..i call them mad as hell they tell me yes we determined it was a long term tranny leak..im like are you insane?..i got the message and i immediately parked the car and then took it to bmw a couple of days later..the bmw dealership is literally 2 miles from my house!!...and they say this without even coming to look at the car as they initially told me they had to.. they have screwed me for thousands and i dont know what to do!!...THEY ARE SCAMMERS PLEASE STAY AWAY!!..PLEAE HELP!!
well 5000 miles later car has a mechanical breakdown..so i call them up..they tell me i could take it to bmw..i say great..i take it there...bmw says its a tranny leak..i tell them this..they say we need a tranny teardown before we can autorize a repair..bmw wants thousands..i tell them this..they say we have to have the teardown to see the cause of failure..so i decide to take it to AAMCO as they do transmissions...aamco tears down the transmission..they never go look at the car even..2 weeks go by im flipping out..finally i get the adjuster on the phone, he is some scammer from texas...
meanwhile i live in nyc and the car is here in nyc...he tells me can i fax him the bmw report, i say sure..next day claim is denied!!..im like WTF??..i call them mad as hell they tell me yes we determined it was a long term tranny leak..im like are you insane?..i got the message and i immediately parked the car and then took it to bmw a couple of days later..the bmw dealership is literally 2 miles from my house!!...and they say this without even coming to look at the car as they initially told me they had to.. they have screwed me for thousands and i dont know what to do!!...THEY ARE SCAMMERS PLEASE STAY AWAY!!..PLEAE HELP!!
1 Updates & Rebuttals
scammed by carchex and enterprise f
east elmhurst,New York,
United States of America
**RETRACTION**...CARCHEX CAME THRU!!
#2Author of original report
Wed, November 30, 2011
I am so pleased to be writing this retraction...CARCHEX negotiated with enterprise financial on my behalf and they have agreed to cover the repairs..I'm not going to say it was the least stressfull thing i have ever done but the bottom line is CARCHEX is a standup company...I was dealing with a manger at CARCHEX by the name of BRIAN DELMAN and i must say he was totally professional and resolved the situation for me. When i was trying to deal directly with enterprise financial group the situation was a disaster. CARCHEX is in the business of being the broker of warranties and not the actual warranty holder, this i did not know initally..However when i reached out to them they went above and beyond the call of duty to help me get the situation resolved. I urge anyone that has a warranty sold to them by CARCHEX and they find themselves in a situation where the warranty company is not cooperating, that they contact CARCHEX directly and see if they can work out a solution...GREAT JOB CARCHEX!!
