Thai
Ft Wayne,#2UPDATE Employee
Thu, January 29, 2009
First and foremost, YOU are the consumer therefore YOU are soley responsible for anything YOU agreed to . YOU signed an agreement with this company stating that YOU agreed to the terms of the contract. In addition, Centennial Wireless requires that YOU sign a billing agreement stating the details of YOUR plan including your plan minutes, price, cost of overage minutes, cost of text messaging overages, roaming rates and any additional charges YOU can incurr. The only charges this document doesn't disclose are goverment fees, price of features YOU opted for and any downloads YOU download. This document is required for a sales rep to get payed commissions and for you to activate and NOT sign it would mean he would NOT get paid. Why would a rep lie to you to sell you a phone, not have you sign this document so he doesn't get paid commissions but has to deal with YOUR constant complaining about YOUR bill? Ok, I feel as though I have made my point. The long and short of it is this; YOU are responsible for anything you signed. You were given a 15 day trail period that was disclosed in the terms of your agreement had you chosen to read it. If you did not get it then you should have went back and requested a copy. In addition, if your bill was truly this high and it was something that YOU had not done then YOU would have grounds for a lawsuit. The problem is, YOU signed an agreement stating that YOU knew what to expect. This is apparent because YOU went back and activated a THIRD line of service with the SAME company. I understand you may be frustrated because you don't understand or feel you were swindled. That is the problem with consumers in America. They refuse to accept responsibility of thier actions. In addition, the fees that Centennial charges are right in line with the rest of the industry with the exception is that they require you pay an additional fee for your caller id, voicemail and call waiting. As a matter of fact, they have several features that no other company has (this is to the best of my knowledge). We offer the following: Unlimited incoming calls (Every call you recieve no matter how long you talk will not count towards your minutes) Industry low insurance deductible: ONLY $29 They only charge $.15 per minute for going over your minutes where as most companies including Verizon charge upwards of $.45 per minute Please, if you are upset you need to attempt to have a conversation with the store manager but don't get upset when he/she shows you that the reason for such a high bill is truly YOUR fault!