- Report: #433441
Complaint Review: Charter Communications - St. Louis Missouri
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Charter Communications
12405 Powerscourt Drive St. Louis, 63131 Missouri, U.S.A.
Phone:
314-965-0555
Web:
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Charter Communications Fradulent Billing Practices St. Louis Missouri
I've only had my account for two months, and Charter has already sent me a cut off notice - although I dont have a past due balance. They made me pay my first month of services in advance, so that should have covered my first bill and now they are ALREADY billing for next months service - with a notice that I could be disconnected if I dont pay a bill thats not even due yet!!!!!
This is crazy, and when I called customer service their representative said that they always bill in advance and I can disregard the disconnect notice - but he had no reason as to why my bill was DOUBLED even though they showed in their system that I had already paid to get started and even paid the first bill they sent.
Sounds like a BIG MESS and further research online revealed SEVERAL similar complaints...... maybe thats why they are in bankruptcy now - people dont like being cheated and dont stay long with companies who knowingly RIP THEM OFF!
Mskoddi
Marietta, Georgia
U.S.A.
This is crazy, and when I called customer service their representative said that they always bill in advance and I can disregard the disconnect notice - but he had no reason as to why my bill was DOUBLED even though they showed in their system that I had already paid to get started and even paid the first bill they sent.
Sounds like a BIG MESS and further research online revealed SEVERAL similar complaints...... maybe thats why they are in bankruptcy now - people dont like being cheated and dont stay long with companies who knowingly RIP THEM OFF!
Mskoddi
Marietta, Georgia
U.S.A.
5 Updates & Rebuttals
Tony M.
Florissant,Missouri,
U.S.A.
RUN
#2Consumer Comment
Mon, March 30, 2009
Find a new provider if you can.I live in st.louis and Charter doesn't seem to like competition in the St.Louis area. We'd go with a new provider in a heart beat for our cable and internet if Charter wouldn't block other companies from doing business here.But, surprise, they do! Chaters internet is over priced and you get NO WHERE near what they promise. That's why we switched to DSL and might switch the tv to U-verse. by AT&T.We've been victims of Chaters our self so you are not alone. Enjoy going under Chater. Let it happen! We want you GONE!
Umatter2charter
Town And Country,Missouri,
U.S.A.
Offer of Assistance...
#3UPDATE Employee
Fri, March 13, 2009
Hello Mskoddi, My name is Eric Ketzer, and I am a Manager at Charter. I am very sorry to hear about the issues with your Charter bill, I realize how frustrating it is when you receive a disconnect notice that is inaccurate. I would be happy to go over the bill with you and make sure that does not happen in the future. Please e-mail me at [email protected] so we can get this resolved. Thanks, Eric
Umatter2charter
Town And Country,Missouri,
U.S.A.
Offer of Assistance...
#4UPDATE Employee
Fri, March 13, 2009
Hello Mskoddi, My name is Eric Ketzer, and I am a Manager at Charter. I am very sorry to hear about the issues with your Charter bill, I realize how frustrating it is when you receive a disconnect notice that is inaccurate. I would be happy to go over the bill with you and make sure that does not happen in the future. Please e-mail me at [email protected] so we can get this resolved. Thanks, Eric
Umatter2charter
Town And Country,Missouri,
U.S.A.
Offer of Assistance...
#5UPDATE Employee
Fri, March 13, 2009
Hello Mskoddi, My name is Eric Ketzer, and I am a Manager at Charter. I am very sorry to hear about the issues with your Charter bill, I realize how frustrating it is when you receive a disconnect notice that is inaccurate. I would be happy to go over the bill with you and make sure that does not happen in the future. Please e-mail me at [email protected] so we can get this resolved. Thanks, Eric
Umatter2charter
Town And Country,Missouri,
U.S.A.
Offer of Assistance...
#6UPDATE Employee
Fri, March 13, 2009
Hello Mskoddi, My name is Eric Ketzer, and I am a Manager at Charter. I am very sorry to hear about the issues with your Charter bill, I realize how frustrating it is when you receive a disconnect notice that is inaccurate. I would be happy to go over the bill with you and make sure that does not happen in the future. Please e-mail me at [email protected] so we can get this resolved. Thanks, Eric
