- Report: #444811
Complaint Review: Charter Communications - Whittier California
-
Author Confirmed
Why?
Charter Communications
13230 Penn St. Whittier, 90602 California, U.S.A.
Phone:
888-438-2427
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Charter Communications Fraud and Arbitrarily Changes Rules Continuously Whittier California
Charter Communications denied my request to order the UFC fight on Sat. April 18, 2009. Their reason was because I had an overdue balance. It is true, I did have an overdue balance, however, when I paid my bill on March 28, 2009 (only 3 weeks before), I asked what the minimum payment was to avoid disconnection. They told me 100.00 of the total bill of 140.00.
I paid the 100.00 and the 40.00 would carry over to the next "Billing Cycle" as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it!! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the "Billing Cycle" to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current "billing cycle" and then they denied my request to see the UFC.
My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for "Adult Movies" knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.
Beware customers of Charter!!!!! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!!!
Willlyjo
Whittier, California
U.S.A.
I paid the 100.00 and the 40.00 would carry over to the next "Billing Cycle" as we agreed. Low and behold, on April 16, 2009 they disconnected my cable. I couldn't believe it!! When I called in protest, they put my cable back on because by rights, I had 2 weeks left of the "Billing Cycle" to pay the current bill which is 140.00 + the 40.00 that carried over. I already let them know I would pay the 180.00 on Mon. April 20, 2009, which is only 4 days into the current "billing cycle" and then they denied my request to see the UFC.
My resolution is to discontinue Charter Services as soon as I get an appointment with Satellite Cable Services. Anyone out there who wants to try Charter or who has Charter, beware that their billing statements are very deceptive and sometimes they will add false charges for "Adult Movies" knowing that most customers won't even notice it and pay it. This happened to me a few times and it cost Charter some serious money in litigation fees as a result of my taking the matter to court.
Beware customers of Charter!!!!! Look at your bills closely if you don't want to get cheated by Charter who is owned by the 4th richest man in the world, Paul G. Allen. Shame on you Paul G. Allen because quite a bit of your money is dirty money in my opinion!!!
Willlyjo
Whittier, California
U.S.A.
1 Updates & Rebuttals
Umatter2charter
Town And Country,Missouri,
U.S.A.
Offer to Assist from Charter...
#2UPDATE Employee
Mon, April 20, 2009
Hello Willlyjo, My name is Eric Ketzer, and I am a Manager at Charter Communications. I am sorry that you were unable to order the UFC. Being a BIG fan of UFC, I can totally relate to your frustration. I would like to see if there is anything I can do to help you out. Please contact me at [email protected], if I can resolve any questions or concerns for you. Thanks, Eric Ketzer Communications Manager Charter Communications [email protected]
