- Report: #1360958
Complaint Review: Chesaco RV - Joppa Maryland
Reported By:
Jenn Trinch -
Front Royal, Virginia, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Chesaco RV
911 Pulaski Hwy Joppa, 21085 Maryland, USA
Phone:
410-679-0000
Web:
N/A
Categories:
Business Rating:
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Chesaco RV Sold us a unit with out-of- date gas equipment, resulting in a potential deadly gas leak. They are too busy to take calls or help Joppa Maryland
My wife and I purchased a 2011 5th wheel from the Joppa location on Saturday March 3 2017. We were told it would be Maryland state inspected and any problems would be fixed. They also were to clean and perform an orientation with us. As we went through the orientation we asked why the gas connectors we're showing red indicating an empty tank when they said they filled the tanks and the gas was running; the service tech said he would look at it before we left along with several other issues we found-none of which were fixed or cleaned and the service tech didn't even have the unit completely plugged into the electric and didn't know it as we went thru the orientation and things like the microwave didn't work-he waved it off-said I'll look at it when we're done. Within 3 days of purchase the refrigerator, stove, oven and furnace we're not working. We called to see what to do because they provide a 30-day warranty. They told us to find someone near us to look at it and they would pay for it. A service provider came out and after looking at it found the gas lines leaking and out of date equipment. My wife, myself and our 2 dogs live in this RV, it is our home. I called the Joppa location and after several attempts finally made it thru to someone only to be told by the manager that there are no laws against selling out of date gas line equipment and that we were to pay the service provider here and then they would reimburse us. I refused to do that as the issue was still not fixed and this should not come out of my pocket. I was passed along to the service manager and the sales rep that helped us just to be told that everyone was too busy to help or talk to me. We were told that everything was inspected to Maryland standards and we paid several hundred dollars for those inspections. Chesaco JV- put our lives and well being in serious, negligent danger and now refuse to return our phone calls or help BUYERS BEWARE
