claude
montreal,#2Consumer Comment
Tue, November 17, 2015
Few years ago I use CIH Equipment service to change battery in sealed case (industrial hygiene sampling pumps), the job was "ok", not great, but ok, Recently I have to calibrate my TSI Portacount (use in respiratory protection) and after reading some comments on the web (including this particular ripoff report) I finally chose Wilner-Greene...a very bad decision. Here the copy of the report I just write on them:
"First, sorry for my poor English (living and working in the French area of Canada)
I had to calibrate my particle counter: TSI portacount 8020. The module have 9 years old, but I did have a very very low using level, it always work perfectly, so I was very pretty sure the module was in good shape and need only an calibration check. Because some confusion about the TSI support for this model… I do not process with TSI, but send it to Wilner-Greene's Laboratory … (or NistLab Sab … same people) who offer “clearly” the calibration service for this on their website.
Weeks after, they tell me the laser emitter/signal receiver module and condensing tube heater module was too weak to process, and all that need to be “replace”. To put in “refurbished parts + calibration + shipping … the price jump from 850$ (calib + ship) to 4600$!!! I simply ask to shipping it back to me for a “second evaluation”, and they seem very unhappy about that … and give me all kinds of very creative dissuasive arguments and strongly insist on the fact that TSI will not help me here.
I receive the portacount… and realize… the module did not even “light-up” anymore...
So… I send it to TSI (by chance… they still support my 9 years model, ... not if over 10 years). When I receive back the module from TSI, the working reparation sheet was clear…. They did not find anything broken, but the keyboard panel was “disconnected” and the laser was …”MISSING” !!! At very best, this is totally unprofessional … otherwise … it is a theft!
My opinion: they were "absolutely" sure TSI did not support model anymore, so nobody credible will testify about this “fraudulently job” and… as Canadian citizen, it will be too hard for me to take legal action. So they did it!
Finally I must emphasize TSI was very very comprehensive in these even, a BIG Tanks to them. "
...So my experience is too short to make any comment on CIH, but about Wilner-Greene's Laboratory / NistLab Sab I can tell to stay far away!!!
CIHequipment
Clearwater,#3REBUTTAL Owner of company
Tue, July 22, 2014
This complaint is a walking advertisment for Wilner-Greene and a bad attempt at that. If equipment is sent in for Calibration, then a calibration is peformed. We are not responseable if the equipment fails to function "a week later" since a repair service was not ordered.
To clarify:
Calibrate 1.To determine, check, or rectify the graduation of (any instrument giving quantitative measurements).