Complaint Review: Cincinnati Bell Telephone - Cincinnati Ohio

Bill, I know that you think your company is tops, but as a customer of yours, I think your company stinks.I am a customer who moved and requested my phone to be moved to my new address about a month ahead of time.The day before the move my phone was turned off without my knowledge.I called your company who kept me on the phone for 2 hours, transferring me to 5 different people. Repair sent me to customer service who states that my phone not working is a repair problem so I got transfered back to repair. All in all, I got transfered 4 times, back and forth and no one could tell me what had happened, But they did offered to send to my home a repairman.I had to laugh at the one. I could not believe that as big as Cincinnati Bell that no one with your company could tell me why my phone did not work.What had happened was some employee took it upon themselves to turn off my phone 24 hours early and did not tell the customer.Then I was told by the last customer service rep that he could not guarantee that my phone would be turned back on at my new home, but yet send to me almost a week later a $400.00 bill and gave me 14 days to pay it or turn off my service.That was a joke also. Your company turns off my phone, could not find out why,then tells me they can't guarantee me that it will be turned back on and then threatened to turn off everything if my bill is not paid within 14 days..who cares..All I wanted was to move my service to a new address with the same phone service I had for 40 years.No wonder people is cutting the land line and going cellular. With Verizon,Cricket,Sprint. So Jerry I do believe you when you say Cincinnati Bell is ripping off their customers not alone lying to them about everything.Keeps you on the phone, transfering you to everyone who works there, but does not know anything and threatens you to terminate your service and send you to the credit bureau.. THEY HAVE NO CUSTOMER SERVICE WHO HAS BEEN TRAINED TO DO THEIR JOB.All they want is to get you off the phone so they won't kill their AHT by passing you on to some other rep who has no idea what to do or how to handle the sitution. They just hope that putting you into the loop that you will eventually give up.I did not hang up and it cost me 2 hours of being tossed back and forth and my phone still did not work.And then finding out that you gave to a company my Zoomtown during my move.I have trouble when I call cause you can't figure out if I am residental phone service or a company cause we both have the same number.

Every customer of Cincinnati Bell generally can exit a service within 30 days of initial sign up with no charges and no questions asked if the right steps are taken up front. Stopping into one of our 30 -40 retail stores across Cincinnati and Dayton would've been a good idea. IF you don't feel like hanging on hold, stop into a corporate store. We have back door numbers that are exclusive for us to handle your needs. Here's what you need to know for next time: -Exercise your own consumer due diligence. Letting your bill go for 3 months is absolutely rediculous. If I buy a t.v. from your yard sale, and want to return it 3 months later because it doesn't work, are you going to refund me my full amount of money that I paid in to you 3 months prior? 30 days I could maybe understand. I know personally, I really do not want to be billed for a service that I couldn't use. Stay on the phone! Be persistent. And if this fails, guess what? The same place you filed this report, (the internet), you can also move or deal with your services from as well. Cincinnatibell.com When a customer signs up for service, they are not obligated to sign any contracts. This has an advantage for the consumer. We are obligated to provide the best service possible to earn your business. We are constantly trying to earn your service. It just takes a little effort on your part. When a customer in your instance comes into my store, guess what? We take good care of them. -Bill