- Report: #238245
Complaint Review: Circuit City - Daytona Florida
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Circuit City
Hwy 98 Daytona, 34698 Florida, U.S.A.
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Circuit City selling and not honoring their extended warranty Ripoff Daytona Florida
I purchased my first computer and I had no warranty so I went and bought my new toshiba, I told the sales manager that I was clumsy and needed the best extended warranty available, I even relayed that and I quote "If I drop or throw this thing and it is my fault will I be covered" He assured me that even if you throw it out of a two story window it will be covered. Just less than a year or so after, My computer was vibrated off of my table, due to a jackhammer being used on the condo. When I returned to the store I was informed that NOW there was a new warranty in effect and mine was not valid any longer. Because now you have to purchase a specific warranty for monitors on laptops, I fail to understand how they can change the rule and warranties at their descretion. MY warranty was purchased long before they added their new money making warranties so I ask them how to cancel the warranty and get my money back. So they gave me this address becuse warranties aren't their business. I now have a web address: www.espcancilltion.ccity.com which is also bogus now I am out over 2000. and I cant get refunded and this has been going on and on and on. Can anyone help?
Ouida
dunedin, Florida
U.S.A.
Ouida
dunedin, Florida
U.S.A.
4 Updates & Rebuttals
Jason
Portage,Michigan,
U.S.A.
Monitors for Laptops?
#2UPDATE Employee
Wed, March 07, 2007
If you specifically asked about the laptop being dropped or thrown and having it covered, and the associate said yes; it sounds like you have an Accidental Damage warranty on the laptop. ...but I don't understand the comment "you have to purchase a specific warrany for monitors on laptops." Are you using a seperate monitor for your laptop? If that is the case, then yes; each component would need it's own warranty. The laptop itself would be covered, but not additional equipment hooked to it. I know that some people use their laptops at home as Full Computers with monitor and seperate keyboard/mouse hooked to it. If that is not the case and the laptop itself fell from the table and has an Accidental Warranty, it is covered. Also note that computers are handled out of the store and that could have caused confusion somewhere. Call CityAdvantage for Computers directly at 1-800-555-4615 and they will be able to confirm your specific coverages and setup the proper services. If you do decide to cancel the warranty on the laptop after weighing your options, these people should be able to help. It should be something to the effect of a pro-rated amount of the unused portion of the plan...but I've learned that some state governments have different guidelines for how a company's services are cancelled/refunded/transferred, etc. so I don't want to say how we do it in Michigan and have it cause frustration to you if Florida has a different way. Still, I hope my information is able to help you.
Jason
Portage,Michigan,
U.S.A.
Monitors for Laptops?
#3UPDATE Employee
Wed, March 07, 2007
If you specifically asked about the laptop being dropped or thrown and having it covered, and the associate said yes; it sounds like you have an Accidental Damage warranty on the laptop. ...but I don't understand the comment "you have to purchase a specific warrany for monitors on laptops." Are you using a seperate monitor for your laptop? If that is the case, then yes; each component would need it's own warranty. The laptop itself would be covered, but not additional equipment hooked to it. I know that some people use their laptops at home as Full Computers with monitor and seperate keyboard/mouse hooked to it. If that is not the case and the laptop itself fell from the table and has an Accidental Warranty, it is covered. Also note that computers are handled out of the store and that could have caused confusion somewhere. Call CityAdvantage for Computers directly at 1-800-555-4615 and they will be able to confirm your specific coverages and setup the proper services. If you do decide to cancel the warranty on the laptop after weighing your options, these people should be able to help. It should be something to the effect of a pro-rated amount of the unused portion of the plan...but I've learned that some state governments have different guidelines for how a company's services are cancelled/refunded/transferred, etc. so I don't want to say how we do it in Michigan and have it cause frustration to you if Florida has a different way. Still, I hope my information is able to help you.
Jason
Portage,Michigan,
U.S.A.
Monitors for Laptops?
#4UPDATE Employee
Wed, March 07, 2007
If you specifically asked about the laptop being dropped or thrown and having it covered, and the associate said yes; it sounds like you have an Accidental Damage warranty on the laptop. ...but I don't understand the comment "you have to purchase a specific warrany for monitors on laptops." Are you using a seperate monitor for your laptop? If that is the case, then yes; each component would need it's own warranty. The laptop itself would be covered, but not additional equipment hooked to it. I know that some people use their laptops at home as Full Computers with monitor and seperate keyboard/mouse hooked to it. If that is not the case and the laptop itself fell from the table and has an Accidental Warranty, it is covered. Also note that computers are handled out of the store and that could have caused confusion somewhere. Call CityAdvantage for Computers directly at 1-800-555-4615 and they will be able to confirm your specific coverages and setup the proper services. If you do decide to cancel the warranty on the laptop after weighing your options, these people should be able to help. It should be something to the effect of a pro-rated amount of the unused portion of the plan...but I've learned that some state governments have different guidelines for how a company's services are cancelled/refunded/transferred, etc. so I don't want to say how we do it in Michigan and have it cause frustration to you if Florida has a different way. Still, I hope my information is able to help you.
Gloria
Tucson,Arizona,
U.S.A.
Circuit City Warranty
#5Consumer Comment
Tue, March 06, 2007
I was just on their site today looking at warranties, etc... If you go to the circuitcity.com site did you search under warranty? I had done that and downloaded their warranty brochure earlier. While looking at it the date on it shows 2006. I am not exactly sure when you bought your computer. I was checking as our Fridge warranty expired. Our fridge is ok... but we did get a renewal notice. Did not know if I really want to renew or want. It does say there you have to write them and they only pro-rate your refund. I think it is not cool what they did to you. Seems they should have just transferred it over to the new one or honored yours unless it has expired. I would fight to get them to honor it. Unfortunately, companies do change their rules all the time. They will do anything in order not to pay you anything. I wish you success in getting your computer taken care of.
