- Report: #1417864
Complaint Review: Clockkit.com - Basking Ridge New Jersey
Reported By:
Diane -
Baltimore, Maryland, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Clockkit.com
P.O. Box 45 Basking Ridge, 07920 New Jersey, United States
Phone:
908-360-5250
Web:
http://clockkit.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Clockkit.com Placed order November 25, 2017 for clock movements and hands. I only received the hands, on the delivery ticket they marked the clock movements were backordered would ship in 1 week. I waited over a week and have tried to contact them to see when clock movements would be shipped. I called (they use google phone) emailed and message through website. I've heard nothing!! Basking Ridge New Jersey
Ordered 7 clock high torque clock movements and different size hands. Received package a week after placing order. I received most of the hands, 1 was missing 1 hour hand and received no clock movements.
On the delivery ticket it was marked that the clock movements were back ordered and would be shipped in 1 week. I waited over a week, I sent a message through my account on their website. I did not receive any communication. 2 days later I called, they use google phone (whatever that means) left a message. I have sent multiple emails.
According to my account on the website they have it as being "shipped". It is not complete, I did not receive the back ordered clock movements. I am building clocks for Christmas presents so I was forced to order the clock movements through another company so that I could finish the clocks in time for Christmas.
I was under the impression that you are not to be billed until the product is shipped. Not sure what is going on with this company but they are not a reputable company to do business with.
