- Report: #421985
Complaint Review: Closeout Genius - Close Out Genius - Brooklyn New York
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Closeout Genius - Close Out Genius
102 Avenue O Brooklyn, 11204 New York, U.S.A.
Phone:
888-OK-GENIUS
Web:
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Closeout Genius - Close Out Genius, bait and switch on camcorder order Brooklyn New York
Ordered a Canon HF100 the morning of Friday, Feb. 6. Was sent an email Sunday Feb. 8 at 10:41 a.m. with the following: "This email is to inform you that for security purposes, a confirmation is needed to complete your order. Please contact our confirmation department at ..." I did not retrieve email on Sunday Feb. 8, so I did not call.
Sunday afternoon, Feb. 8, I received a call to confirm the order. I replied that I did in fact place the order. I was asked if I wanted a battery to go with the camcorder. I replied that a battery came with it and I wanted my order processed just as I had placed it, and did not want additional items.
The caller, in a thick New York accent, began arguing with me, asking why I would order a camcorder that had only 20 minutes of battery life, etc. I repeated that all I wanted was what I ordered. In reply I received even more vehement argument, and since I was losing my temper and embarrassing my wife at the dog park, I hung up.
When I returned home and retrieved email, I noted that shortly after that call, I was sent an email notifying me that my order was backordered. It's too soon to know if closeoutgenius will honor its contract, but they did attempt a high pressure "sales call" to persuade me to add a battery to my order. I did not inquire about the price of the battery.
Jfenn
Smyrna, Georgia
U.S.A.
Sunday afternoon, Feb. 8, I received a call to confirm the order. I replied that I did in fact place the order. I was asked if I wanted a battery to go with the camcorder. I replied that a battery came with it and I wanted my order processed just as I had placed it, and did not want additional items.
The caller, in a thick New York accent, began arguing with me, asking why I would order a camcorder that had only 20 minutes of battery life, etc. I repeated that all I wanted was what I ordered. In reply I received even more vehement argument, and since I was losing my temper and embarrassing my wife at the dog park, I hung up.
When I returned home and retrieved email, I noted that shortly after that call, I was sent an email notifying me that my order was backordered. It's too soon to know if closeoutgenius will honor its contract, but they did attempt a high pressure "sales call" to persuade me to add a battery to my order. I did not inquire about the price of the battery.
Jfenn
Smyrna, Georgia
U.S.A.
