Coastside Services
Half Moon Bay,#2REBUTTAL Owner of company
Tue, October 12, 2010
This posting has no merit for several reasons.
1. We have no employees and never have. We are a small service business in Half Moon Bay. Charles does all the service work and his wife does the bookkeeping.
2. It seems to me if this person hired our company and we quoted the amount stated and that person paid it, they would not be unsure about the amount. How about a receipt? Did you pay cash? could have paid by check or credit card... we accept all of the above with receipt. Please feel free to call the BBB and report it. They like to know about bad business. Unless of course you are simply making this up.
3. Got any pictures to substantiate your story?
4. We do not make unattended house calls without specific written consent.
So lets get to the real truth behind the lies in this posting and several other postings of similar content showing up on article websites.
Coastside Services was hired to provide telephone tech support and parts distribution services for Steve Barbarich of Choosedirect.com from September of 2008 to March of 2010. During that time we spoke with hundreds of Choosedirect customers who had purchased hot tubs from Steve Barbarich. Mr. Barbarich has been importing the Island Escape brand of spas from China and the resulting product quality proved to be substandard and not meeting any local, state or federal safety standards and as a result, many of the complaints we discussed with his customers involved repeated product failure, personal injury from overheating, water damage from plumbing failures and fires from substandard electrical components and wiring. We repeatedly warned Mr. Barbarich of the product failures advising him of his non-compliance with US federal safety laws. As the overwhelming number of calls continued to come in, we started advising consumers to contact the US Consumer Product Safety Commission when they complained of personal injury and property damage from the product. Since we were involved in the matter and it quickly became apparent that Steve Barbarich and Choosedirect.com had no intentions of stopping the production and correcting the safety violations and getting proper safety certification completed as required by federal law, we terminated our services and took the necessary steps to assist the consumers with any support we could legally offer and encourage them in reporting their concerns to the US Consumer Product Safety Commission. Since that time we have been working with a number of consumer advocacy agencies to get the word out about the severe safety concerns and apparent fraud being committed by Steve Barbarich and his staff at Choosedirect.com aka Directtohomeappliances.com.
Its not hard to find numerous substantiated consumer complaints searching google for Choosedirect.com, Steve Barbarich, Directtohomeappliances.com and so many more web sites he runs.
Since the negative postings online concerning Mr. Barbarich's less than scrupulous business dealings have likely adversely affected his business, including the damning evidence with the Better Business Bureau concerning Choosedirect.com, We know he has started an anonymous smear campaign to try an discredit those individuals who have the most information and evidence against him. I am definitely one of those individuals.
You will also find that our company is referenced in many of the posting as having provided satisfactory support even when Choosedirect.com staff continued to fail to support the product, pay for repairs or even return phone calls. We have so many substantiated congratulatory emails and correspondence from consumers we have helped, that this whole posting seems ridiculous to have to do, but since Mr. Barbarich seems bent on trying to destroy those people around him that tried to straighten him out and expose his business for what it is, its a necessary evil.
For those of you who have made it this far... We gladly share the following:
Here are Steve Barbarich's latest anonymous postings online concerning our business.
1. http://hubpages.com/hub/Coastside-Services-is-Hell-Just-Rotten
2. http://www.articledashboard.com/Article/Coastside-Services---A-Consumer-Watchdog-Report-against-It/1796887
3. http://knol.google.com/k/wendy-richards/why-we-all-hate-charles-east-and/3st59euowr6hi/1#
4. http://www.coastsideservices-sucks.org/index.html - yes he even created a website just for us!
5. http://www.articleslash.net/Business/570215__Coastside-Services-is-a-Crazy-Company.html
Its not to hard to summarize this is all coming from one disgruntled unhappy individual, whose business and lifestyle is built on lies and deceit.
Steve Barbarich is the classic Narcissistic Sociopath who has no problem trying to redirect blame and responsibility to someone else for his failures.
By the way Steve, your BBB rating remains at an F, now with 202 complaints filed against you and your companies.
Anyone wanting to speak to me can reach me anytime about the matter. I have a steadily growing volume of correspondence with Mr Barbarich's defrauded customers.
We will continue to support our loyal customers as we have always done for the past 24 years, with honest professional work