- Report: #1422151
Complaint Review: Coin Base - California
Reported By:
Steve -
Plymouth, Massachusetts, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Coin Base
?? ?? California, United States
Phone:
1 (888) 908-7930
Web:
https://www.coinbase.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Coin Base For Crypto Currencies Bit Coin Eutherum etc. It's the Hotel California I can get in but cant cash out! California
So singing up is seamless. Nice graph and easy to read graphics. Just downloaded a copy of my driving license front and back....booom my identity was accepted. Now to link my bank account so I just did a debit. Mmmm my bank is Mutual bank but is shows First and Third etc. I thought strange. Anyways after a week a made a few buck just to check out this site so I though I would cash out so I put some in my USD wallet easy no problem.
The problem is Trust me.....they dont want to wire it or put it in your bank account. I have to once again verify my Identity (even though I already have to purchase), and the link the account to my bank again.
Well I have spent a good 6 hours taking my license photo over and over and lownloading it only for it not to be accepted even though it was fine the first time. Then my bank wont show up on their list. The Mutual that does show up wants me to log in...I tried several times using my personal bank info to log in (even though I didnt want too really), and it said twice my log in was wrong. Now I know its not. Is that recorded I wonder??
All help messages are cookie cutter type drop down messages with no real help on the other end. I have tried calling customer service....you cant get any help WITHDRAWING any money its all pre recorded and then shuts down.
I am still attempting to contact someone and may have to contact my own bank to try help me.
Good luck trying to withdraw your money. I wouldnt put too much in there. If I cant speak to a live person withing a few mintues then forget it.
its now been 27.37 minutes on hold waiting for someone to pick up and talk to me.
