Joel
LaSalle,#2Author of original report
Tue, June 15, 2021
They've
Clarion
Toronto,#3Consumer Suggestion
Mon, February 13, 2012
For those who have already signed a contract, its likely too late but for any business owners doing their due diligence before getting involved with a company, protect yourself. Go to www.clarionsolutions.ca and request a free, no obligation/'no salesman will call' report as to how some providers overcharge their customers so that you will know what to look for and how to prevent them from taking your hard earned money.
C
opus
Calgary,#4UPDATE Employee
Sun, November 13, 2011
Who switched over from another company&I am based in Alberta/collective does not 'reprogram' eleven year old terminals. Period.
In that respect,yes, times have changed- we now have eight levels of encryption to ward off fraud . & that is a GOOD thing- do you really want to have the encryption on your & your customers bank account that easily broken?
Sorry- its like wanting to purchase leaded gasoline to run your Studebaker. As a Heartland company, we take great pride in unbreakable E3 standards of encryption.
I understand the desire to cut costs as a merchant, but http://www.contactlessnews.com/2010/06/24/heartland-supplies-contactless-terminals-to-1-020-merchants-in-less-than-a-month?tag=NFC is well worth reading.
Reg
Joel Joseph
LaSalle,#5Author of original report
Wed, October 13, 2010
I filed a complaint with the Better Business Bureau. Of course the CollectivePOS agents lied through their teeth in their rebuttals of my accusations. While the BBB can't force them to play nice, at least the report is on file in case more complaints come up. Speaking of which, I came across this blog. I believe you'll agree what the author thinks the POS stands for.
((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Joel Joseph
LaSalle,#6Author of original report
Wed, August 04, 2010
Since Jennifer hasn't returned my calls yet, I decided to call their Help desk and speak to a customer service rep.
She kept parroting the same script the others did. They wouldn't return the extra pinpad I sent in with my terminal that they somehow neglected to return to me unless I forward them a proof of purchase. I know it's a simple matter, but it's the principle of the thing. They put me through all this aggravation and now they want me to prove that it's mine? I didn't have to prove the terminal and original pinpad were mine when I sent them in, did I?
When I pressed for details about the contract cancellation, she told me if they terminate my contract early, I'll have to pay $300.00 plus an additional $195.00 in termination fees. Funny they never mentioned that before. Cellphone companies thell you that upfront, but not these guys.
Also, get this. She told me that when I was promised that the fees would be waived that I should have gotten it in writing first before signing the contract. That makes sense, since written contracts legally supersede any prior agreements, but that's not right. What company allows its agents to mislead customers about the Terms of Service, or offer deals and then renege on them (basically lying to them) and then hide behind the legal fine print?
Big companies who'd have the sales volume and the legal firepower wouldn't have this problem. They wouldn't get the plug pulled on their contract without a good reason and not without being notified first. And their agents would tread more carefully when it came to contractual agreements, making sure their words were in strict accordance with company policy. But small companies are a different matter, I guess they figure they can screw the little guy around with relative impunity.
I spoke to some colleagues in the payment processor industry, and it seems that CollectivePOS has been losing their customers in droves. They lock their pinpads for that reason, namely to prevent their customers from switching to another company. They even have a tacit agreement with the company that repairs POS terminals where they will not unlock the pinpads of former CollectivePOS customers looking to defect. I guess they're a little insecure and feel need to bind their customers to keep their business, instead of providing good service like any normal company.
I though they had turned over a new leaf since then, but it seems I was wrong. The fight continues...
Joel Joseph
LaSalle,#7Author of original report
Sat, July 31, 2010
After being bounced around from one agent to another, being promised one thing by one agent (namely a no-fee contract if I can provide written proof that such was the case with my previous payment processor, but with no refunds on the earlier fees I was charged) only to have that same agent later rescind that promise (it's against company policy). Thanks for nothing, agent Taneesha.
After realizing these guys have no intention of playing straight with me, I decided to cancel my contract. Agent Jennifer told me that she will E-mail me the necessary documents to sign. It's been three days and I have yet to receive them. For their sake, I hope they're not stalling in the hope of charging another monthly fee to my account, again.
Also, since I sent in my terminal with two pinpads and only got one pinpad back, I asked Jennifer to locate the missing one at the service center where they were sent in. She told me (are you ready for this) that in order to have it mailed back to me, I have to send them proof of purchase first.
Can you believe this. I don't want to take my frustration out anyone who's only doing their job, but when their job involves lying to people and giving them the runaround, then they deserve what they get.