Colorful Impressions
Tacoma,#2REBUTTAL Owner of company
Thu, January 24, 2013
We do not take money upfront for orders anymore. All films and clings are created by hand at the time of purchase. If payment is made by Paypal sometimes the funds are immediate without our doing. We were in contact with the customer and explained that during the holiday season we are very very busy. We only have one painter of the films and clings and that sometimes puts orders out for sometime. That is why we do not take money upfront. Some customers do not understand the proccess in creating the films and think it just something that is printed out on a machine, cut and shipped. That is not the case. This customer is very upset and we understand that because they wanted the product within the week they orderd. We cannot do that since there are orders already in-house and all orders are custom made at the time of purchase. We are small mom and pop store and we are doing our very best to stay afloat. Sometimes we come bump into a very unreasonable customer.
This customer has been fully refunded since they did pay with Paypal.
Thank you.
Colorful Impressions