Comcast began by cutting my phone line when they installed my services. I have pictures of an intact phone line (took pictures of my apartment as I'd just moved in) prior to the comcast Technicians coming out to install services. It was still intact the morning of installation. It was discovered cut after their departure. So I called them about it.

The Customer Service rep told me they would send someone out immediately to do something about it.In all they made 9 appointments and never showed for a single one. Comcast states that if their technicians don't show for appointments or are late you get a $20.00 credit( in materials they give in the welcome packet). They were unwilling to give that credit.So I resorted to the Better Business Bureau. Bad mistake.

They had me get in touch with someone in the company, a Stephanie Bohlson. Stephanie was helpful up to a point. They gave me credit instead of actually fixing the phone line and like an idiot I accepted. Just one problem..since inception of services I had lousy service on top of everything else. A tech came out and informed me my signal stregnth was too low and this created problems like no audio or pixellized picture, or no service at all. My high speed internet was continually going down. I brought this to Comcast's attention.

They just merely continued to bill me, ignored more appointments we made so the problem could be resolved. Fianlly I got fed up. I had, out of the 9 months we were with them, 2 weeks of uninterrupted service all together and that wasn't two weeks of continuous time..that was merely all the time I had my services in good working order total: 14 days in number. Called the BBB and they got Comcast to come out and resolve the issue.

However, Comcast then disconnected my services for non payment (I wasn't paying for services that I never recieved! That is called Fraud) that very night! I called and was basically called a lot of rude names by the head of their financial department. At this point I called them to tell them to come get thier modem and converter box. They have a sticker on both that says they will come and physically pick the equipment up. I've yet to see them. They were more than happy to bill me $609.00 for the equipment, though.

Don't use Comcast. They will end up screwing you in the end. I'm not the only one in the Indianapolis Area that have had repeated problems with them. Problems range from outright theft, to vandalism from technicians to God knows what else. Despite my continued dissatisfaction the BBB has labeled my case in a way to reflect that comcast did their best to help me. Yeah, Right.

Bonnie

Indianapolis, Indiana
U.S.A.

Click Here to read other Ripoff Reports on Comcast

7 Updates & Rebuttals

Pete

Valley View,
Michigan,
U.S.A.

Good intentions?

#2Consumer Comment

Wed, February 22, 2006

Troy, I agree with your last comment. I've read some of your responses on this forum and many times they've been shot down as an employee supporting the company he works for. Bonnie seems outraged that Comcast disconnected her service. Well surprise! That's what happens when you don't pay your bills. If you don't agree with their billing, why not pick up the phone and dispute it? I've had Comcast service (both Internet and TV) for years. Whenever I felt I was due some sort of credit for an occasional service outage, my local office was very helpful in reaching an agreement with me. Good luck with whatever company you go to--they can't outshine Comcast. (No--I'm not a Comcast employee.)

Betty

Indianapolis,
Indiana,
U.S.A.

I left Comcast

#3Consumer Suggestion

Tue, February 21, 2006

Comcast is a joke. Comcast, as long as I have used them (15 years) had major customer service issues. I dropped them. I use another company and love it for internet connection and LOVE IT!!! They bill you with your phone bill and the service is great. Please check in to other companies - they are so so so much better than Comcast will ever be. I wish Comcast could be shut down. I have never heard of any good experiences with them. sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Lorraine - Geek Consumer Advocate :-)

Phoenix,
Arizona,
U.S.A.

Listen to Troy

#4Consumer Suggestion

Thu, January 12, 2006

I agree it sounds like a wiring issue inside your house or it could even be the node in your neighborhood. We had a bad node here that was giving our block intermittent service for awhile. When I called Cox Cable, got past technical support and to a supervisor, he got me talking to their Data Soc engineers and they came out and replaced everything from motherboard down in the node. It's been perfect since then. Note: this was cable internet only. I don't watch much TV, nor do I have one, so can't speak with any knowledge about how it works, but I'm assuming it's similar. I have a WinTV card in my computer for the rare occasions I feel like watching it. Call them again if you want the fastest internet service and see if you can get someone willing to work with you and check further than they already have. I am fairly sure it's on their end, but most of the customer service or level one technical help are geared towards users that don't understand how it all works and think it's always on the user's end. I can't tell you how many times Cox employees have treated me like a newbie user who just needed to reinstall my OS. I built the network of computers in this house, I ran the coax (I don't let them touch it once their end stops and mine begins) and I maintain it. You can finally get someone to listen, it may just take a few calls to them. If Comcast is anything like Cox Cable, then they are using subcontractors for their residential tech service. The service and knowledge on these techs can vary depending on which company they send to your house. We've had to have them back a few times on some minor issues that related to their end when we first moved in here, before we got a tech who knew what he was actually doing. Don't get discouraged Tony. Your help on the reports here is appreciated. You have the knowledge to help people! When someone turns bitter, I quit helping and go on to other reports. It's a waste of time normally to keep doing replies to them if they aren't going to listen to advice given from a well meaning heart.

Troy

Muncie,
Indiana,
U.S.A.

Regina, you are so bitter and rude to everyone whom is trying to help

#5UPDATE Employee

Thu, January 12, 2006

What is wrong with you, you are so bitter and rude to everyone whom is trying to help on this site. I just got done reading your post on your mothers problem and even left you some notes to try and help you out. Now I read this, there is nothing that I have done to you to provoke this kind of behavior. I am sorry that I tried to help you. I just do not want to wast any more words on you so I am done and goodby!!!!!

Troy

Muncie,
Indiana,
U.S.A.

Regina, you are so bitter and rude to everyone whom is trying to help

#6UPDATE Employee

Thu, January 12, 2006

Regina

Denver,
Colorado,
U.S.A.

Sit down Troy

#7Consumer Suggestion

Sun, November 20, 2005

Face it Troy, your company is screwing up big time. I just posted a report about my mother's service or major lack thereof. There is no excuse for the reoccuring problems posted on this site. None whatsoever. If you want to do good, kick the CEO off his brains and take over the company and fire every idiot that screws up. In other words, clean up your company.

Troy

Muncie,
Indiana,
U.S.A.

Problem needs to be resolved

#8UPDATE Employee

Fri, August 05, 2005

I read the report you wrote. and yes there is a $600.00 dollar charge put on the account for the equipment until it is turned in. I am a Tech for comcast and I take great pride in my work and am also very sorry for your experience. You should call and schedule a appointment for after 5pm this gives them 3 hours to get to your home to reclaim the Equipment which inturn would take off the large charge on your acct. I know we would love to have you back as a customer and it sounds like your house may need to be reinstalled with new wireing so your services will work properly. now as to the billing issue as to services not recieved i would get ahold of the county cable commition and see if they would be able to help resolve that issue if it hasn't already. Because they control alot of what cable opperators are aloud to due.

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