- Report: #825896
Complaint Review: Comfort Solutions/Serentity Swings - Boise Idaho
Reported By:
Donna -
Amador County, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Comfort Solutions/Serentity Swings
13601 McMillan Rd. Boise, 83714 Idaho, United States of America
Phone:
800-801-1133
Web:
serenityswings.com
Categories:
Business Rating:
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Comfort Solutions/Serentity Swings Alan Westphal Took money for a product and never delivered. Boise, Idaho
On Oct 16, 2011, at the Sacramento Home and Garden Show at Cal Expo, I purchased a Dual Recliner backyard swing from a company called Comfort Solutions/Serenity Swings. The salesman, Alan Westphal, and the company are from Boise, Idaho. The product seemed very substantial and worthy of the rather large price tag. The salesman offered a 5% discount for cash so I wrote him a check for $1425.00, which was cashed 4 days later.
The swing wasn't going to be delivered for 2-3 weeks but when a month had gone by and I hadn't heard from Alan Westphal, I started calling him and the company. I made many calls but a lot of the time the "mailbox was full" and I couldn't even leave a message. My emails to the company and phone messages went unanswered.
I contacted the Better Business Bureau in Boise and they told me that Comfort Solutions/Serenity Swings had an "F" rating with several complaints.
Please learn from my BIG mistake. Don't get ripped off by Alan Westphal and Serenity Swings.
The swing wasn't going to be delivered for 2-3 weeks but when a month had gone by and I hadn't heard from Alan Westphal, I started calling him and the company. I made many calls but a lot of the time the "mailbox was full" and I couldn't even leave a message. My emails to the company and phone messages went unanswered.
I contacted the Better Business Bureau in Boise and they told me that Comfort Solutions/Serenity Swings had an "F" rating with several complaints.
Please learn from my BIG mistake. Don't get ripped off by Alan Westphal and Serenity Swings.
