- Report: #147296
Complaint Review: Compass Bank - Leander Texas
-
Author Confirmed
Why?
Compass Bank
Hwy 183 Leander, Texas Leander, 78641 Texas, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Compass Bank My Bank is Robbing me Help Ripoff Leander Texas
Hello,
I have disputed two charges on my account with Compass Bank in Leander, Texas on June 10th. I was told that paperwork would be sent for me to fill out. It had been a week and still no paperwork in the mail. After a week and many nsf charges, I was worried and went to my local branch to have them help me. they faxed the paperwork and I am still waiting and so far will have paid $800 dollars in nsf charges. other legitimat checks bounced and that total is $193. I was told it would take only 3 days to get it resolved, but, today the bank said it would be 3 months! The bad part is I am a disabled widow of a veteran on a fixed income. I get paid once per month and have very little extra money. The way it stands now, I will not be able to make my truck payment or house payment in July, because the bank is also charging me $6 per day for having a negative balance. that means another $66 until my direct depost for social security come in on July 3rd. So, total I am out of $1200!!
Frances
leander, Texas
U.S.A.
I have disputed two charges on my account with Compass Bank in Leander, Texas on June 10th. I was told that paperwork would be sent for me to fill out. It had been a week and still no paperwork in the mail. After a week and many nsf charges, I was worried and went to my local branch to have them help me. they faxed the paperwork and I am still waiting and so far will have paid $800 dollars in nsf charges. other legitimat checks bounced and that total is $193. I was told it would take only 3 days to get it resolved, but, today the bank said it would be 3 months! The bad part is I am a disabled widow of a veteran on a fixed income. I get paid once per month and have very little extra money. The way it stands now, I will not be able to make my truck payment or house payment in July, because the bank is also charging me $6 per day for having a negative balance. that means another $66 until my direct depost for social security come in on July 3rd. So, total I am out of $1200!!
Frances
leander, Texas
U.S.A.
1 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
Go back to you bank branch immediately
#2Consumer Comment
Fri, June 24, 2005
Locate your copy of your Deposit Account Contract you received when you opened your account. If you can not find it, look on your bank's web site. You may have to dig around a little bit to find it (sometimes under "open an account" there will be a link to it). Look under a section concerning disbutes. It should spell out what you must do to disbute charges against your account and time limits involved. Bring this with you to your bank branch. Your bank has certain obligations it must meet when a customer disbutes charges against their account provided the customer has meet the requirements for disbuting charges. You should have been asked to fill out an affidavit concerning the disbuted charges. After filling out and submitting the affidavit the bank has a certain number of days (I forget how many, it should say in the Deposit Account Contract)to credit your account with a provisional credit of the amount in disbute so that you have access to your money while the bank investigates the disbute. They should also refund any fees associated with the disbuted amount. You should receive notification within three business days after the disbute has been researched and a dicision made. If the decision in not in your favor the bank has to notify you on what day they will deduct the provisional credit and that any NSF fees will be waived (I believe it is five days after but this should also be in your Deposit Account Contract). All of this is per Government Regulation E governing banks. Make sure they follow this to resolve your disbute. Good luck.
