Complaint Review: Compass Bank - Lone Tree Colorado

There is nothing illegal about it, and your aunt doesn't know what she is talking about. Your husband should have kept better track of his finances, so you may want to save your incorrect drama. And shame on you and your husband for stealing.

What date did you use the debit card to make your purchases? I see that they posted from your account on the 19th, but what date di they occer? The reason for this is there is a debit card hold placed when you make the purchase and this is subtracted from your posted balance leaving you a lower available balance. You had a total of $112.13 in debit card holds. Your posted balance before the check went through was $140.71. So your register would look like this: 06/17/08 Posted balance $140.71 06/18/08 Check cleared $ 30.00 balance $110.71 available balance $- 1.42 06/19/08 Checkcard $ 65.29 balance $ 45.42 available balance $- 1.42 06/19/08 Checkcard $ 20.49 balance $ 24.93 available balance $- 1.42 06/19/08 Checkcard $ 17.98 balance $ 6.95 available balance $- 1.42 06/19/08 Checkcard $ 8.37 balance $- 1.42 available balance $- 1.42 06/19/08 Deposit $ 100.00 balance $ 98.58 Since there was not enough money to cover the $30.00 check that was written but the bank paid it for you, it used money that you had spent with your checkcard. This in turn caused the checkcard purchases to also get fees. Even without the check you would still hae been accessed 4 fees since the checkcard purchases add up to more than you had in your account. As far as being legal, yes if the bank has disclosed this to you in the Terms & Conditions and Schedule of Fees & Services then the fees are legal and can be accessed. It's a tough way to learn a lesson but the best thing is to keep a register of every transaction (especially debits & especially checkcard purcases) and don't let your available balance go below $0.00. Use online/phone or ATM info just to confirm what has posted to your account and what holds are showing as active. Not as the amount of money you have to spend.

The ex employee that responds to these complaints obviously does not know the law and the right of consumers. I'm in a situation where my military husband closed his account before leaving the country. I happen to get a notice, three weeks later, that he's 300 dollars overdrawn. Long story short, I paid the remainder balance after arguing with them and they are still charging me 7 dollars a day. They won't clear my check, even though my bank already gave them the money and it's already completely cleared them. Since my husband is in the military and he's overseas, I'm going to complain to the JAG office and then the State Attorney. I think trying to rip off a soldier for is fighting for THE FREEDOMS FOR THIS COUNTRY and his wife is not going to look too good for Compass Bank. I've talk to many people who have dealt with many different bank, including myself who is with a very good bank, and they have never heard of something like this as policy. My aunt is a bank manager and she states that this is illegal practice. So for the former employee, save your incorrect drama. Shame on you for standing up for a company that is stealing American's hard worked money.

Don know's that he was in the wrong. I did say one foul word, and that it was bullshit what they had done and could he help explain how this could happen. I never was mean to Don, nor did I raise my voice to him. In fact, I have it all on tape. That's the only way you can do business with Company Bank. However, I have since filed complaints with the local BBB and Attorney General. Only after these complaints were filed, and I contacted the 800 number did he changed his story. I don't care. If I am reported to anyone, which I am not, I will sue Compass Bank. They have NO legal standing to report me to anyone! I was in the process of closing my account anyway. Trust me, no other bank does business like Compass. Don't you think that it's funny that you claim that Compass Bank is the bank in the right, yet NO OTHER bank out there has as many reports of Fraud then them. Thousands of people can't be wrong. I suggest you do a little more research before making comments that are incorrect. Thanks for your opinion. I wish you the best of luck. PS - Google Compass Bank is a Fraud, see how many hits you come up with.

Don know's that he was in the wrong. I did say one foul word, and that it was bullshit what they had done and could he help explain how this could happen. I never was mean to Don, nor did I raise my voice to him. In fact, I have it all on tape. That's the only way you can do business with Company Bank. However, I have since filed complaints with the local BBB and Attorney General. Only after these complaints were filed, and I contacted the 800 number did he changed his story. I don't care. If I am reported to anyone, which I am not, I will sue Compass Bank. They have NO legal standing to report me to anyone! I was in the process of closing my account anyway. Trust me, no other bank does business like Compass. Don't you think that it's funny that you claim that Compass Bank is the bank in the right, yet NO OTHER bank out there has as many reports of Fraud then them. Thousands of people can't be wrong. I suggest you do a little more research before making comments that are incorrect. Thanks for your opinion. I wish you the best of luck. PS - Google Compass Bank is a Fraud, see how many hits you come up with.

Don know's that he was in the wrong. I did say one foul word, and that it was bullshit what they had done and could he help explain how this could happen. I never was mean to Don, nor did I raise my voice to him. In fact, I have it all on tape. That's the only way you can do business with Company Bank. However, I have since filed complaints with the local BBB and Attorney General. Only after these complaints were filed, and I contacted the 800 number did he changed his story. I don't care. If I am reported to anyone, which I am not, I will sue Compass Bank. They have NO legal standing to report me to anyone! I was in the process of closing my account anyway. Trust me, no other bank does business like Compass. Don't you think that it's funny that you claim that Compass Bank is the bank in the right, yet NO OTHER bank out there has as many reports of Fraud then them. Thousands of people can't be wrong. I suggest you do a little more research before making comments that are incorrect. Thanks for your opinion. I wish you the best of luck. PS - Google Compass Bank is a Fraud, see how many hits you come up with.

Don know's that he was in the wrong. I did say one foul word, and that it was bullshit what they had done and could he help explain how this could happen. I never was mean to Don, nor did I raise my voice to him. In fact, I have it all on tape. That's the only way you can do business with Company Bank. However, I have since filed complaints with the local BBB and Attorney General. Only after these complaints were filed, and I contacted the 800 number did he changed his story. I don't care. If I am reported to anyone, which I am not, I will sue Compass Bank. They have NO legal standing to report me to anyone! I was in the process of closing my account anyway. Trust me, no other bank does business like Compass. Don't you think that it's funny that you claim that Compass Bank is the bank in the right, yet NO OTHER bank out there has as many reports of Fraud then them. Thousands of people can't be wrong. I suggest you do a little more research before making comments that are incorrect. Thanks for your opinion. I wish you the best of luck. PS - Google Compass Bank is a Fraud, see how many hits you come up with.

I don't blame them. And I am glad they put you in your place! Nobody needs to deal with an insane screaming (ex) customer cussing and causing a scene IN FRONT OF A SMALL CHILD NO LESS. Shame on you. You are the one who mismanaged your account! And to act like that in a place of business? "Date Debit/Credit Amount Balance 06/19/2008 DEPOSIT $100.00 $98.58 06/19/2008 DEBIT FOR CHECKCARD $8.37 $-1.42 06/19/2008 DEBIT FOR CHECKCARD $17.98 $6.95 06/19/2008 DEBIT FOR CHECKCARD $20.49 $24.93 06/19/2008 DEBIT FOR CHECKCARD $65.29 $45.42 06/18/2008 CHECK CLEARED XXXX $30.00 $110.71" Whose debits are these? Who wrote that check? YOU DID. You are at fault. Learn how to manage your money! Good for DON, that he refused to speak to you. If I had a crazy psycho waiting in my lobby, I would avoid them like the plague, too. Too bad the police weren't called sooner, so you could have written your sorry little "ripoff" from prison. And kudos to that branch for closing your sorry a*s account. Maybe next time you will value the fact you have a checking account. OH WAIT, you've been reported to TeleCheck, so I guess you won't have an account. TOO BAD. Lesson for all obnoxious bank customers. =o)