Josh
Hayward,#2Consumer Comment
Mon, January 05, 2009
I am working on my MCSE so I am forced to use Prometric to take my exams. So far I have sat for 5 exams. 4 of them I took at a local tech school and all 4 times something has gone wrong! I took my first test, managed to complete the test, but it crashed during the comments section. The test couldn't be restarted and I had to sit on the phone for over an hour with prometric candidate support, and I had to wait for 3 days before I got to find out if I passed or failed, and never got a score report. Luckily, I passed. During my second test, it froze up for about 5 minutes loading a question. They moved me to another computer, and again it crashed after my last question. Another hour with tech support, another 3 days waiting for their website to show my result, this time I failed. Fortunately I had a free retake special, so two weeks later I was back, and this time it crashed hard in the middle of my test. After over an hour they decided to let me reschedule, and I retook the test at a prometric-owned center. Everything worked flawlessly and I got my results and a score report immediately. Microsoft offered the free second shot deal again, and I got a deal on the voucher too, but it expired the 31st and the only center open was the local tech school. I took my test on the 29th, and lo and behold, managed to get all the way through the test without any problem. The computer said I managed a passing score, but apparantly something went wrong, because no score report was printed. The center was really busy, and it took 2 hours for the guy at the desk to talk to prometric and resolve absolutely nothing. Today is Jan 5th and my status still says pending. I just got off the phone with Prometric and they say give us another 48 hours. Prometric blames the testing center, the testing center blames Prometric, and I've lost almost a day worth of time sitting around waiting for score reports that never come! If anyone knows of any way to get a complaint through to Prometric, let me know. For well over $600 I expect a little better service than I would get at a McDonalds - at least there I get what I pay for about 75% of the time.