- Report: #1486455
Complaint Review: Consumer Cellular - Tigard Oregon
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Consumer Cellular
Tigard, Oregon, United States
Phone:
(888) 345-5509
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Consumer Cellular Risk-Free Guarantee worthless Tigard Oregon
I had two phones with consumer cellular, an iPhone 4S, and iPhone 5S, and before my trip, it looked like they would be able to give me T-Mobile SIMs to allow me to use the phones overseas. Risk-Free Guarantee was only applied once, but did not apply on the follow up time, where I was overcharged $50 for services never rendered.
I requested to speak to a manager, but was told they could not refund my money. Risk-Free guarantee? I spent over 4 hours on the phone trying to resolve the issue, instead of enjoying my vacation. They actually had the wrong information about my 4S when I set it up, and did not realize it until I was abroad.
When I tried getting the information corrected, the charged me for using data which I never used on the service. At this point I am very dissatisfied with Consumer Celluar. Risk free guarantee is written on all the paperwork I get with them, and is mentioned when I am hold.
Some guarantee. If I am unable to use data, if I am unable to even use half of my phone service, I should only be charged for half of the phone service.
1 Updates & Rebuttals
Nichrome
Atlanta,Georgia,
United States
Consumer Cellular appearently pulls deceptive recorded message from on-hold soundtrack.
#2Consumer Comment
Thu, May 20, 2021
I was with Consumer Cellular for a total of 28 days of an unlimited talk, text and data plan. This is within Consumer Cellular's maximum 30-day trial period for customers and well within the maximum 45-day trial period for AARP members. I had a number of issues with my service, as well as with Consumer Cellular's customer (dis)service and billing departments during my brief stint with the company.
These issues include:
1. Consumer Cellular began charging me prior to receiving any of my SIM cards and before shipping a phone I purchased form Consumer Cellular. During the time my service was not activated I could not make or receive phone calls, send or receive texts or use any cellular data. Consumer Cellular never corrected their mistake by crediting me the correct, full amount to accurately offset the erroneous charges.
2. An employee with Consumer Cellular added a pricey data package to my, so-called, "unlimited data plan" without my knowledge or consent.
3. Consumer Cellular customer service assured me I would be able to perform all Internet related functions (except streaming video) after my data speed was throttled down. This was not true. Consumer Cellular technical support agents were unwilling to disclose the actual bandwidth of their throttle down network. After several phone calls and chat sessions with multiple Consumer Cellular employees, one of them admitted that the throttled down speed was a paltry 0.065 Mbps. At that dawdling speed, practical and consistent use of the Internet is not possible.
4. While on hold, waiting for a Consumer Cellular employee to answer, Consumer Cellular plays a prerecorded on-hold advertisement. During a segment of the recorded message a spokesperson for Consumer Cellular is heard making the claim, "Here at Consumer Cellular, we have always offered a 100%, risk-free guarantee. That means, if you are not satisfied with our cellphone service, regardless of the reason, you can cancel within the free trial period and pay absolutely nothing. You don't even have to pay postage to return your phone." There are no disclaimers or limitations mentioned within the recorded message pertaining to Consumer Cellular's "100%, risk-free guarantee". Soon after complaining to a Consumer Cellular resolution specialist about the deceptive ad, the recording was edited out of the on-hold soundtrack. Fortunately, I have a recording of the message.
