1, Report:
#1503211
Posted Date:
Dec 28 2020
consumer cellular they are lazy and they lie
I bought a plan the 14th, they sent the equipent and I tried getting it set up the 18th. In the letter they send they claim they will take care of the transfer and I am NOT to cancel with the other provider so I figure they will be taking care of this. The 18 it gets set up and ...
Entity
Categories: phone service
2, Report:
#1502435
Posted Date:
Dec 01 2020
Consumer Cellular Failed miserably to stand by their phone they sold me which became obsolete after a year ! Portland Oregon
I purchased a Huawei smart phone from Consumer Cellular about a year ago and found out I could not update the software on this phone as it had become obsolete and was being discontinued! I called Consumer Cellular Customer Support and they would NOT stand by their Huawei phone they ...
Entity
Categories: Customer Service & Support
3, Report:
#1502235
Posted Date:
Nov 24 2020
Consumer Cellular Locked an Unlocked Phone; Unlimited Plan Not So Much
Phone was purchased from a Consumer Cellular vendor in a Target location for an individual whose location and job do not have access to internet except for the mobile hotspot. First off, speed is throttled back at 35gig and you must purchase additional to get to 55gigs. Should you h...
Entity
Categories: mobile services
4, Report:
#1481164
Posted Date:
Jun 29 2019
Consumer Cellular Cell phone rip-off--AARP cell phone promotion is useless for anyone with hearing limitations.
I purchased the Alcatel flip phone and basic service one month ago because it was promoted by AARP. I wear hearing aids, and found out none of the pre-programed ring tones are audible, so I can't hear the phone ring. The customer service rep informed me that the phone is unable to b...
Entity
Categories: Cellular Phone Companies
5, Report:
#1476549
Posted Date:
Apr 05 2019
Consumer Cellular Lied that I could quit anytime without a problem! Centennial Colorado
I tried to port my number to Verizon to join my relatives in a better deal. Consumer Cellular had said I could quit anytime but then said I had to have 180 days with them even though I bought my phone outright from them. Never once did they say this to me when I bought my phone....
Entity
Categories: False Advertising of Services
6, Report:
#1433330
Posted Date:
Mar 09 2018
Consumer Cellular Sold me a phone with a known design problem and will not replace. Internet
I bought a Motorola Moto G4 from Consume Cellular and it kept freezing up. They replaced it once but the second one does the same thing. It has gotten worse over time to where it is unusable. I googled this and found out that ALL Moto G4's have this problem and the fix is to send it...
Entity
Categories: Cell Phone Provider
7, Report:
#1399284
Posted Date:
Sep 11 2017
Consumer Cellular Insurmountable problems with Consumer Cellular Customer Service re Samsung Galaxy 8 Nationwide
Purchased Samsung Galaxy S8 smart phone from Consumer Cellular online. Had these problems: 1) missing manual pages, 2) data from old Samsung will not transfer to new phone. Tried to solve numerous problems myself using their online guides, FAQs, tutorials. Also Samsung guides, Youtu...
Entity
Categories: Computer Help Desk
8, Report:
#1389229
Posted Date:
Jul 30 2017
![](https://www.ripoffreports.com/report-images/45*34/docs/r1389229-jmthyv-q1zyxonfcw.png)
Consumer Cellular Consumer Reports Scams Seniors Portland Oregon
Okay, so my sister really likes AARP because of their discounts at restaurants. I suppose there are others who enjoy discounts at retail outlets and hotel/motel chains as well. A word of warning, however. Their Consumer Cellular Program Is Terrible. I subscribed to this se...
Entity
Categories: Cellular Phone Companies
9, Report:
#1389043
Posted Date:
Jul 29 2017
Consumer Cellular Terrible Service - can't get phone set up and LONG 30 minute waits to get live person Nationwide
I bought a phone from them and rec'd phone on July 25, 2017. After 4 days, they still have not properly transferred my service from Verizon.
I called CC at least 10 times to get it straight. The recording says you'll be attended within 5-15 minutes.put you on hold for at least 30...
Entity
Categories: Cellular Phone Companies
10, Report:
#1345921
Posted Date:
Dec 27 2016
Consumer Cellular CHARGED ME FOR SWITCHING FROM VERIZON TO THEIR COMPANY, BUT COULD NOT PROVIDE SERVICE! NATIONWIDE Nationwide
I saw a Consumer Cellular advertisement on TV stating service starts at $9.99 mth, and I could use my existing phone, a Samsung Galaxy S5. I payed the online fees, and a week laer receive the package for my conversion from Verizon to Consumer Cellular. Because I am a novice,...
Entity
Categories: Cellular Phone Companies
11, Report:
#1321336
Posted Date:
Aug 08 2016
Consumer Cellular They Lie About Refunds Plus Horrible Customer Service - Total Scam! Nationwide
August 2016:
Consumer Cellular is a very scamy company. They never issue refunds - they will scam you for every penny. The sales people are so lovely but they will take your credit card and leave you on hold forever. I spent an hour on the phone with them about something that take...
Entity
Categories: Cellular Phone Companies
12, Report:
#1279590
Posted Date:
Jul 19 2016
CONSUMER CELLULAR LIARS, HIGH PRICES WITH ALL THEIR TAXES, LOUSY SERVICE, ANTIQUE PHONES Nationwide
Consumer Cellular Phones are Antiques. Their prices for data and talk etc. for the lowest amounts of each sounds cheap but by the time they add all their taxes and fees its over $30. 00 for 3G service. Metro PCS has 4G Unlimited Everything $30.00.  ...
Entity
Categories: Cellular Phone Companies
13, Report:
#1301524
Posted Date:
Apr 24 2016
Consumer Cellular They told me so many different stories & told me incorrect info numerous times! No communication w/ each other. Took money from my account after they promised 2 take off auto pay due 2 financial hardship, charged me 4 extra Internet when they promised 2 shut off their data, lied about taking off auto pay numerous times, had 2 file dispute w/ my bank & had 2 stop payment on them. Pittsburgh Pennsylvania
I wrote complaint in 1st area. 2 many different stories from customer service. People were helpful at 1st, then it just deteriorated, took money from account when told them not 2 , told them mother died, who was paying most of Bill. They took it out anyway; causing me 2 file dispu...
Entity
Categories: Cellular Phone Companies
14, Report:
#1284484
Posted Date:
Feb 03 2016
Consumer Cellular Unethical Billing Portland Nationwide
Consumer Cellular advertises as no contract which is true, but changes your minutes when they are about to go over, and these idiots will screw you.Even though they say you can switch back they will not prorate it but charge you the full amount even if you use the other plan for on...
Entity
Categories: Bait-and-Switch
15, Report:
#1270815
Posted Date:
Nov 29 2015
CONSUMER CELLULAR ROTTEN CREDIT REPORTING AND CUSTOMER SERVICE PASADENA California
I had a trail period with consumer Cellular thanks to AARP of which was from 8/17/2011 to 9/02/2011. This was a risk free trail period through them. 45 units of usage or 45 days whichever comes first. When i received this phone, i could never use it due to a very poor signal ...
Entity
Categories: Cellular Phone Companies
16, Report:
#1270126
Posted Date:
Nov 24 2015
Consumer Cellular Unauthorized Charges Portland Oregon
I viewed my most recent bill on Comsumer Cellular's website a week ago. Instead of it being around $39, it was $46.00.
I found out that I was charged $1.50 4 times for calls I supposedly made to 411 on the same date in October 2015. I did not make these calls. I have never used my...
Entity
Categories: Cellular Phone Companies
17, Report:
#1248717
Posted Date:
Aug 15 2015
metro pcs metro pcs refused to give me the service code and network codes to unlock two cell phones i had to purchase two new cellphones so my new carrier consumer cellular can come through this cost me $175.00. Nationwide
metro pcs made myself and family run around to several cooperate offices.my name is stacey e. iam filing a complaint against cell phone carrier metro pcs.i purchased two samsung galaxy cell phones for myself and my son. we haven't used metro pcs in over a year. i decided to switch o...
Entity
Categories: Telephones
18, Report:
#1229193
Posted Date:
May 14 2015
consumer cellular bad service Nationwide
Please help me with consumer cellular put a stop to their harrasment or help letting me know on how to file a civil complain against them
Entity
Categories: Consumer Services
19, Report:
#1187528
Posted Date:
Nov 10 2014
Consumer Cellular A bunch of g********* liars Internet
These g******** liars were supposed to renew my service one month, and they didn't. Said my card I used with them was in error; I had all the right numbers. I also did not like the way when I took pictures, and some of them never showed up on my phone. I am suppose...
Entity
Categories: Liars
20, Report:
#1161049
Posted Date:
Jul 10 2014
Consumer Cellular Cellphone company endorsed by AARP advertises on TV first 30 days service is free. When you turn off before 30 days, doesn't honor advertised information Nationwide
In February 2014 I invested in a flip phone and service from Cellular one who is endorsed by AARP. As a member of such, I thought that it would be a good investment, especially since on its TV endorsement which appears on TNT, it is stated that the first 30 days are free. I canc...
Entity
Categories: Cellular Phone Companies
21, Report:
#1117671
Posted Date:
Jan 22 2014
Consumer Cellular Consumer Cellular has lied over its teeth. I fight for the justice! Portland OR
I cannot make a phone call from my cell since 11/9/13 night. Because it was weekend, I called Consumer Cellular on 11/12/13 morning. A customer service lady tried to troubleshoot the problem; she told me to turn the phone on and off many times and wanted me to read some info to h...
Entity
Categories: Cellular Phone Companies
22, Report:
#982390
Posted Date:
Dec 15 2012
Consumer Cellular Punished for someone else problem Portland, Oregon
Be care of Consumer Cellular policies you do know, until you have a problem. I ordered a replacement phone for my mother. All went well. They charged me for the phone I requested. 5 hours or so. A rep for the billing department informed me that they could not send me my phone order....
Entity
Categories: Consumer Services
23, Report:
#973242
Posted Date:
Nov 25 2012
Consumer Cellular Ripped me off for $80.00 Tigard, Oregon
Beware of this company. They are extremely nice to you if you remain a customer. If you switch to
a different service they will slap a bunch of petty charges on you. To have their service you must
pre-pay for service. So knowing this, I found it i...
Entity
Categories: Cellular Phone Companies
24, Report:
#926847
Posted Date:
Aug 14 2012
Consumer Cellular offers cell service adds unused minutes to exceed max to gouge customers @ .25 per minute Portland , Oregon
As a truck driver 80 to 90% of my cell phone calls are company related and fall within my companys cell phone use policy. I contracted with Consumer Cellular because they offered a cell phone calling service only at a reasonable price.
However, after a few months I noticed tha...
Entity
Categories: Cellular Phone Companies
25, Report:
#849894
Posted Date:
Mar 07 2012
Consumer Cellular Customer Service is deplorable..unauthorized charges to debit card Portland, Oregon
Customer service at this company is deplorable!
I ordered a phone from them last month. Checked to insure I could port my old cell number on their site which said I was good. Received my phone 5 -6 days later and tried to activate sim card and then found that the number...
Entity
Categories: Cellular Phone Companies