Complaint Review: Continental Warranty - Malibu California

I meant no offense in referring to the client in this case as male instead of a female, in my notes I took on that particular call I didn't specify gender. I apologize for an honest mistake on the gender issue. As for the rest of the previous post I can only say that this person (not customer, because once again this person bought nothing from our company.) I think that this is the post of a very upset, very confused person. We are not the biggest scam on the earth, and we are a real business, I pray that the rest of law school matures and educates Jazzee on how business works, especially the field of insurance and auto warranties. Any client or potential client reading the last post who would like to ask me any questions, make comments, or have concerns addressed please email me or call me. Thanks for your interest, Lonnie Pitts Welcome Center Manager [email protected] 1-866-989-9100 Extension 1620 ask for Lonnie

Lonnie let me tell you and everyone else, how much of a B**S**er you guys are. LIE #1 First of all you claim to have "heard the entire phone call". Which you clearly didn't because of you did you would know that i am a FEMALE not a male and i CLEARLY sound like a FEMALE. So THAT"S YOUR FIRST LIE. LIE #2 "we explained up front that with a used Mercedes we would give him our best offer on the initial call" Yes you did but after pressuring me to buy the policy AT THAT MOMENT i said if you can't wait for me to review the policy and call you back then give me the second best offer. You claimed that the offer was a special offer that would be offered on the initial conversation. Since you wouldn't allow me to think it over and call you back "after i review the offer. I said i will take the chance of losing the "best offer" and settle for the second best for the sake of reviewing the policy and calling you back the next morning. SO THAT LINE YOU SAID IS A LIE. LIE #3 "Jazzee decided to say he didn't have payment information available" I NEVER said i didn't have payment information. I said I wanted to have written information on everything Leo was telling me. So i can review it and call you back the next morning with my decision. Leo would not give me a written quote or any written information about coverages and the terms. I said that's crazy because very other company not only gives you a quote but they have coverage info on their site. He told me that they have it on the site as well. So i told him i would review that and call them back the next morning. He still continued to hassle me on the phone. So THAT'S A LIE because i never said i didn't have payment info and i never said i didn't have my wallet. LIE #4 "Jazzee never told us his real concerns" I told you my concerns from the start of the conversation when LEO rambled on by giving me random prices on what certain things would cost to repair on my car. Yes, I did ask a lot of questions simply because i did my research on what to ask when purchasing a warranty and i am well aware that their re a lot of scam companies out there. That's why i asked a lot of questions Furthermore, LEO went on to bad mouth other companies when i told him that they provided quotes and written information as to the coverages they provide on their websites. LIE #5 "there was a lot of misinformation going on in that phone call, but none of it was being done by Leo or my company. I feel embarrassed to have to respond to this kind of complaint, when it is a complete fabrication of what actually happened." -YES there was a lot of misinformation going on on that phone call but that misinformation was from LEO and who ever else he gave the phone to, to try to convince me to purchase the policy. I do not understand why a company who so calls have a "60day money back guarantee" (which is what he told me after he had already told me it was 30days) has to force someone to stay on the phone and purchase a warranty on the initial phone call. Who spends $2000 on something they have no written proof of. I don't know what kind of fools you've delt with but I am a law student and i know not to purchase a d**n thing without having EVERYTHING in writing and i d**n sure won't purchase it first and get the written document after, You guys are a disgrace to REAL companies and people can see that not just from the way you treat people over the phone but also in your response to these complaints. And you should "fell embarrassed" to have to respond to these complaints because you know what your company is about. Like i said before YOU ARE THE BIGGEST FRAUD ON THE NET/OVER THE PHONE/ and probably IN PERSON. *People if you never believed before that these people are liars. You'll know now from everything that i said. This Lonnie person claimed to have heard the conversation and yet Lonnie is referring to me as a HE when clearly i am a female. And if you have any doubt as to what I'm saying respond to this message and i will give you my number and you can determine whether or not i sound like a female.

Sometimes in my job I say to myself when reading any post on the BBB or Ripoffreport.com, "I wish I had heard that call." In the case of the post by Jazzee04 I heard the entire phone call. This customer called us for a quote, we explained up front that with a used Mercedes we would give him our best offer on the initial call, and asked specifically if he was able to make a decision for this vehicle. He said he was the decision maker so we went over coverage. This call did take 35 minutes, Jazzee asked a lot of questions about specific items and we answered those questions. What he now refers to as "BS" was answering questions about the product he called us about. When the price came up, we offered payment options, Jazzee didn't say no thanks, or I am not interested. No Jazzee decided to say he didn't have payment information available to him and that he would have to get back to us. Odd to me as a manager someone would call in for a quote without their wallet on them, or access to payment information. We explained to him he can call back anytime but asked if there was anything about the quote he wasn't interested in? We tried to get around the obvious "BS" that he was telling Leo and get to the true concerns. Jazzee never told us his real concerns, instead he gets on a website and calls us a rip off. I can tell you this first hand having listened to this call, there was a lot of misinformation going on in that phone call, but none of it was being done by Leo or my company. I feel embarassed to have to respond to this kind of complaint, when it is a complete fabrication of what actually happened. Any questions, comments or concerns about this post from any potential clients or current contract holders please email me at [email protected] or call 1-866-989-9100 Extension 1620 Lonnie Pitts Welcome Center Manager

6/23/2008 I had the same experience that ALL of you are reporting. I just spoke to a Leo Reed from continental. When i first called he was very helpful and thoroughly explained everything. He talked my ear off for a good 20 to 30 minutes. Finally i asked him for the amount of the warranty. He went on talking for another 15 minutes before giving it to me claiming that the system is pulling it up. Finally i asked him to send me the quote so i can compare just like all the other companies did. He gave me 20million reasons of why they couldn't do that. I told him i couldn't understand why i had to put a $345 deposit down just to get POTENTIAL coverage information. I explained i wanted to review it with my mother who is the cosigner of my 2004 Mercedes. However he insisted that they are offering me a "so called" new car/applicant discount instead of putting me in the returning applicant file (some complete BS). But anyway i basically told him that i understand the quoted rate won't be available to me once i end the conversation, therefore i'll just use the coverage info on their website to compare. He told me that it won't be a good idea. At this point i was ready to get off the phone...there tactics were worst then a used car sales person at a broke down car lot. By the time i got off the phone with him he was rude and cutting me off to the point were i had to hang up the phone in his face. Some advice, for you all RUN. They'll put up this facade as if they're company is superior and they're offering all types of deal however, its all BS. DO NOT CONSIDER THIS COMPANY OR ALLOW THEM TO WASTE ANY OF YOUR MINUTES. THEY ARE A SCAM!!!!

To any potential or current client reading the last post, please keep in mind the following: Thomas refers to him and Marc as "victims". These people did not buy our product, they got offered a product from us and said no. Very simple, we all as consumers turn down services and products on a daily basis, I certainly don't consider myself a victim if I say no to someone's service. Thomas made reference to " It's not our decision to mke as to whether a customer waits until a breakdown occurs before signing up with us" It is completely our decision, why would any insurance type product wait for people to need a claim prior to signing up. Thomas what you are asking us to do is accept insurance fraud, a lot of our "competition" will do that, unfortunately for the insurance fraud specialist of the world we have been in business long enough to protect our clients. An older car should get the same options as a new car according to the last post. I really don't believe a response is necessary to a statement like that, but lets keep in mind that Ford, General Motors, Honda, Toyota, and Chrysler will not sell their best protection plans for anyone out of factory warranty. Why is that not a rip off? If I am a alleged rip off because I have a protection to my enrollment process and only offer high risk vehicles one opportunity to enroll in my service than why are companies like Honda Care who won't offer anything to their clients once they reach 36,001 miles a rip off? All of our clients get 30 days to review the actual contract prior to being committed to our program. So Thomas makes a statement that he doesn't get enough time to weigh options or that 24 hours doesn't make a difference. Every single client we sell gets a 30 day window to see our actual contract in writing. They also can independently verify that the local dealership or service department they work with has and will accept our program. They also can check Great American Insurance companies financial ratings. We offer to show people our website which has our coverage on it, we offer to show our BBB report, and we give 30 days to review our actual contract prior to someone being committed to the program we offer. How is this a ripoff? I think anyone reading Marc's comments and definitely Thomas's comments from a nuetral perspective will see two clients who got a quote from us, didn't like our offer, and because we tried to sell them our program with enthusiasm they got offended. I really think the victim in these two reports is the good reputation of my company. Lonnie Pitts Welcome Center Manager [email protected] Please any clients who have questions or need more information about our program, email me or call me at 1-866-989-9100 Extension 1620.

I totally disagree with Lonnie in your response to this victim's complaint. This victim, along with myself had a negative sales experience with your company. Here is what you don't understand... One - Continental Warranty is not the only company that can provide a warranty to vehicles. Regardless of whether a vehicle is discontinued with high miles, there is no reason why anyone should be subjected to a high pressure sales tactic when they explicitly asked for a quote. As for selling the warranty on your terms, that's not your decision to make as to whether we will wait until a breakdown occurs. Two - You're absolutely incorrect to state that someone with a discontinued model vehicle with over 100,000 miles doesn't get the same shopping luxuries. Your company is not the only auto warranty provider as evident by your competitors. We are always free to shop around. Even when you're at a grocery store, we use that time to "review" the items before purchasing. Three - The biggest problem we seem to have with your company is that we never have an opportunity to weigh our options. Your company expects us to just trust you at your word and pay out thousands of dollars based off of a verbal sales pitch. That's how people get taken advantage of so it's not uncommon for people to want to do their homework so that they're confident in their decision. I experienced these same questions and also became annoyed. You claim that you offered your best deal but if it were that great, then you why use a high pressure sales tactics. If you feel so confident that we're not in a good position due to the age/mileage of our vehicle then waiting a day shouldn't matter. We'd have no choice but to come back to you for the sale because everyone else would turn us down. I'm offended that your sales team takes the attitude that we aren't in a position to make our own decision. That's like asking someone to get married after the first phone call which only lasts 10 minutes. You clearly understand that you're not the only provider of warranties and your boiler room tactics clearly represent that.

To actual warranty shoppers reading this please keep the following in mind when reading this complaint. One - This customer states that the Almighty $$$ is the only reason a company like mine would ask for someones business on the first contact and threaten a different deal later on. Please note, this client drives a discontinued model vehicle from Ford. It is 8 years old and at a high mileage. Ford Motor Company would not sell a warranty on this vehicle no matter what the offer, neither would a Ford dealership. My company of course was willing to do it, but on our terms and those terms are that we aren't going to wait for this "client" to breakdown prior to enrolling his automobile with our service. Two - The client in item three of his list of how not to get ripped off states that we as consumers have the choice to decide how to spend our money. I agree with that under the agreement that companies choose how to sell their product. You cannot go into a grocery store, take all of your items home and then after you have eaten them pay the bill. So a grocery store makes you pay for food before you have even tried it, how unfair right? No, it's not unfair, it is how they do their business. Same rules apply for car warranties, If someone owns an old, discontinued model vehicle with over 100,000 miles they don't get the same shopping luxuries a new car owner gets. Three - The client complains about sales tactics and asking a lot of questions. I think questions like "Is this the kind of coverage you were looking for? Is there anything we went over that you had a question on? Having a strong insurance company backing your warranty is something important to you right? To this client they sounded like sales tactics, to me, it simply sounds like common courtesy to ask a customer if he has any questions while you are offering him a product. The reason why the client complaining found the questions annoying is because he wasn't planning on purchasing anything from our company as he states I never buy anything without reviewing it. If I was reading this complaint as a client the thing I would keep in mind is that we were very professional with this client. We offered our best deal, he didn't like it. The fact that he chose to try to hurt our reputation through posting a complaint on this website I think tells the fact that he had a different agenda. Our process is pretty straight forward, if you have a new car we will be extremely patient, and we give you plenty of time to shop. With a 8 year old, discontinued van with over 100,000 miles, you aren't in a position to call it high pressure, it is reality. We offer 30 days to review our contract in writing on every contract, we also offer to walk clients through our website at www.continentalwarranty.net. If these "Sales Tactics" don't work, we have done our best. Please email me any comments or questions to [email protected] Lonnie Pitts Welcome Center Manager 1-866-989-9100 Extension 1620