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Cambria,#2Consumer Comment
Wed, September 24, 2008
apparently the cash store bases their values on ripping off not only the customer but also their employees. i totally sympathize with you. what a stupid reason for firing someone! sometimes supervisors don't give a satisfactory solution and going the next level up is the only solution. the focus should be on customer satisfaction and taking care of a customer to the best of your ability. i don't think that they care about their customers or employees. i am currently going through problems with them as a customer. i paid a loan off over two months ago with them and now without any further contact from them, they are sending me collection notices. i have dealt with very unfriendly people at the corporate office and what i have found out is that they made a mistake with a payment and the payoff amound then still and after firing the employee that made the mistake(i feel terrible for this person as well-we are human!), they are now coming after me for it two months after the fact. i was told that my receipt is invalid and i owe them money no matter what. as much as it isn't fair, you are better off not employeed with them. i wouldn't want to work for a company that treats their customers or employees this way! i am putting the word out any way i can to tell people not to do business with them. i wish you luck!
Ripoff76
Peoria,#3UPDATE EX-employee responds
Fri, June 27, 2008
I used to be a store manager for The Cash Store, and I can see why you may have lost your job. If my manager told me a bank statement did not prove a payment cleared, I would not call operations. I would offer for the manager to call the customer, or give the customer corporate's number. The rule is to get permission from your manager before calling operations. When operations said to pay the refund, your manager should have been informed before giving out the money. This is the procedure, and chain of command is a big deal at The Cash Store! Also, to clarify, a RETRAINING form is used to coach employees. An improvement opportunity form is used as a last resort before firing. If you receive one of these, you should be worried. We all know this at The Cash Store. I am guessing this may not have been the first time you failed to follow procedure.... I loved the people I worked with, and we were trained well. We all gave EXCELLENT customer service. I miss this job a lot, but had to leave for personal reasons. I don't know anything about the management in your district, I am sorry if you had a worse experience-but it's not such a bad place!