- Report: #1445765
Complaint Review: Course Hero -
Reported By:
Another Course Hero Sucker Duped and Now have to Cancel my Credit Card -
Belleville, New Jersey, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Course Hero
United States
Web:
www.coursehero.com
Categories:
Business Rating:
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Course Hero Unauthorized Crediit Card Charges Autobilled "Autorenewal" Refuse/Fail to Cancel, Phony "Free Trial" bait and switch, False advertised for just USELESS content Internet
CANCEL YOUR CREDIT CARD LIKE YOU JUST FOUND IT MISSING FROM YOUR WALLET iIN A CROWED BAR IN A FOREIGN COUNTRY.
If you gave your credit card information to COURSE HERO I strongly suggest you should CANCEL YOUR CREDIT CARD.
Do NOT waste time with customer service who will only serve to delay you taking other action while they continue to bill your card, "autorenwal"
COURSE HERO website offers useless garbage in return for your time, and your money if you are unfortunate to have been fooled to hand over your credit card number to them.
From my experience it appears COURSE HERO is really only in the business of harvesting credit card information collected from naive and inexperienced students who they have duped into thinking they will get something useful in return.
Look at the blurred out pages of thier "study" documents. What you see is exactly what you get. Garbage.
Do NOT sign up for a bait and switch "free trial" or a one off use. COURSE HERO WILL start charging your credit. They will charge your credit card $39 dollars every month and you WILL NOT be able to cancel. Even if they SAY they cancelled your account.
Course Hero is a troll net site to catch and deceive naive students and get them to hand over credit card information so they can continue the systematic deceptive and unscrupulouos billing practices as listed in massive number of BBB compalints. Course Hero Company Policy appears to have a company policy to ignore complaints about unauthorized billing and to keep charging, refuse to cancel, even reinstate cancelled accounts so they can bill them again and again.
Customer service will say sorry for "your" confusion. It's not your confusion, it's COURSE HERO's deception.
DO NOT SIGN UP FOR THIS USELESS SITE THAT JUST WANTS TO TRICK YOU INTO GIVING THEM YOUR CREDIT CARD INFO>
DO NOT EXPECT CUSTOMER SERVICE TO RESOLVE ANYTHING.
From my experience COURSE HERO will wait until you make a FORMAL COMPLAINT to the Better Business Bureau and even then only occasionally resolve the complaint to the satisfaction of the customer. Yes, when forced to they respond to BBB complaints, but leave the majority unsatisfied.
Complaints are all that material offered is garbage and COURSE HERO victims are subjected to ripoff charges they did not auathorize.
STAY AWAY. YOU WILL FIND NOTHING OF VALUE TO HELP YOU IN SCHOOL.
CANCEL YOUR CREDIT CARD LIKE YOU JUST FOUND IT MISSING FROM YOUR WALLET AT A CROWED BAR. COURSE HERO WILL RIP YOU OFF and laugh all the way to the bank with your credit card in hand. You are better off just using general library research sites, or doing a google or firefox or yahoo or whatever search for information you are looking for.
