- Report: #226498
Complaint Review: Cybernet - Irvine Spectrum California
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Author Confirmed
Why?
Cybernet
Irvine Spectrum, California, U.S.A.
Phone:
888-834-4577
Web:
N/A
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Cybernet ,Cybernet Deskbook Repair Service and Upgrade Irvine, Spectrum California
Ok In 2002 I bought a labtop from this company worth 1700 dollars. It was cheap compared to other p4 with that size screen. The policy of this company is that you get full warranty for 1 year and half warranty the next 2 years. Half warranty is work is free but you have to pay for the parts.
Well in about 2 years my computer started having problem in the input socket for the adapter. So I called them and they told me that I would have to change the whole motherboard for 350 dollars or I can get an upgrade for 600 dollars. It was just a problem that could have been fixed with soldering new fluid on the piece. So I decided to get the upgrade.
Then I sent my old computer in for the upgrade and they gave me the new computer 2 to 3 weeks later but I noticed this new laptop had a crack on the screen like razor fine cut. I told them this and also that I have to go to school out of country like that following week. So they said they would change it within the year. So I was happy.
So at winter break I emailed them and said ok I am going to send it back but now they said they are going to charge me 350 just for a new labtop screen that i didn't break. So i was like forget it. Then a couple a months back later the computer just failed and couldn't even be started. I told cybernet and they wanted more money.
I decided never to get a labtop from this company again. The warranty plan is better for major companies. Now cybernet dicontinued making the deskbook labtops probably because they have so many problems. But i would even trust there other products either.
Jaysien
queens village, New York
U.S.A.
Well in about 2 years my computer started having problem in the input socket for the adapter. So I called them and they told me that I would have to change the whole motherboard for 350 dollars or I can get an upgrade for 600 dollars. It was just a problem that could have been fixed with soldering new fluid on the piece. So I decided to get the upgrade.
Then I sent my old computer in for the upgrade and they gave me the new computer 2 to 3 weeks later but I noticed this new laptop had a crack on the screen like razor fine cut. I told them this and also that I have to go to school out of country like that following week. So they said they would change it within the year. So I was happy.
So at winter break I emailed them and said ok I am going to send it back but now they said they are going to charge me 350 just for a new labtop screen that i didn't break. So i was like forget it. Then a couple a months back later the computer just failed and couldn't even be started. I told cybernet and they wanted more money.
I decided never to get a labtop from this company again. The warranty plan is better for major companies. Now cybernet dicontinued making the deskbook labtops probably because they have so many problems. But i would even trust there other products either.
Jaysien
queens village, New York
U.S.A.
5 Updates & Rebuttals
Jaysien
queens village,New York,
U.S.A.
typo - their warranty they offer is a scam
#2Author of original report
Thu, December 21, 2006
I meant in the last sentence that I would not trust any of there products because their warranty they offer is a scam to make money for themselves.
Jaysien
queens village,New York,
U.S.A.
Here the address.
#3Author of original report
Wed, December 20, 2006
Corporate offices: 5 Holland, Building 201 Irvine, CA 92618 Tel: 888-834-4577 or 949-600-8000 fax: 949-600-8001
Jaysien
queens village,New York,
U.S.A.
Here the address.
#4Author of original report
Wed, December 20, 2006
Corporate offices: 5 Holland, Building 201 Irvine, CA 92618 Tel: 888-834-4577 or 949-600-8000 fax: 949-600-8001
Jaysien
queens village,New York,
U.S.A.
Here the address.
#5Author of original report
Wed, December 20, 2006
Corporate offices: 5 Holland, Building 201 Irvine, CA 92618 Tel: 888-834-4577 or 949-600-8000 fax: 949-600-8001
Jaysien
queens village,New York,
U.S.A.
Here the address.
#6Author of original report
Wed, December 20, 2006
Corporate offices: 5 Holland, Building 201 Irvine, CA 92618 Tel: 888-834-4577 or 949-600-8000 fax: 949-600-8001
