- Report: #69141
Complaint Review: Cybertel Security - Champlain New York
-
Author Not Confirmed
Why?
Cybertel Security
PO Box 3053 Champlain, 12919-3053 New York, U.S.A.
Phone:
866-939-4646
Web:
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Cybertel Security ripoff: unauthorized charge of $299 Champlain New York
Around 5/15/2003 I discovered an unauthorized charge on my checking account in the amount of $299.00. I was able to look at the image of the check from my bank, the check was issued by PayByCheck.
The check was neatly printed and had my account number and my bank's routing number printed at the bottom. The check said:
Pay To the Order Of: Cybertel Security____$299.00 US Dollars
Further it stated:
"Pre-authorized check. Authorized by /my name printed/.
Your depositor has authorized this payment to payee.
Digital signature on file."
The MEMO field said: "Benefit package".
The check number is: 0001-3295494
Issued on May 5, 2003.
Well the truth is that I have never heard of or from that company before. I was and am not interested in any sort of "benefit package" from unknown vendors. And those people had never contacted me or sent any offers, promotions etc. They just charged my account which I had never authorized.
After discovering that I found this company on http://www.bbb.org
(at the time of writing they could be found here:
http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000057102901). I called the number listed on the BBB page: (866) 939-4646. The man on the other end was very polite. When I asked him about the unauthorized charge he told me that "he did not know anything about that" but their company has a return policy of 30 days and if I received the package and didn't like it I could return it in exchange for full refund, no problem.
He cautioned that it might take about 6-8 weeks for the package to arrive. Well I waited till mid-july and finally the package arrived. Since I was not interested in the service or whatever might have been there I bounced the package back (shipped back to sender) via local USPS office. I did not open the package, just dropped it to the USPS facility. Then I called them again and told them that I shipped the package back. The man on the phone (I think it was the same one) was very polite again and advised me to wait for about 6-8 weeks while the package arrives back to Cybertel Security so they can process my refund.
Guess what? I called them on October 13 then 14th, spoke to Mark. He told me that "someone looked into it" but they could not find the package. And since there is no package.... there is no refund :-)
End of story?..
Vladimir
Castro Valley, California
U.S.A.
The check was neatly printed and had my account number and my bank's routing number printed at the bottom. The check said:
Pay To the Order Of: Cybertel Security____$299.00 US Dollars
Further it stated:
"Pre-authorized check. Authorized by /my name printed/.
Your depositor has authorized this payment to payee.
Digital signature on file."
The MEMO field said: "Benefit package".
The check number is: 0001-3295494
Issued on May 5, 2003.
Well the truth is that I have never heard of or from that company before. I was and am not interested in any sort of "benefit package" from unknown vendors. And those people had never contacted me or sent any offers, promotions etc. They just charged my account which I had never authorized.
After discovering that I found this company on http://www.bbb.org
(at the time of writing they could be found here:
http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000057102901). I called the number listed on the BBB page: (866) 939-4646. The man on the other end was very polite. When I asked him about the unauthorized charge he told me that "he did not know anything about that" but their company has a return policy of 30 days and if I received the package and didn't like it I could return it in exchange for full refund, no problem.
He cautioned that it might take about 6-8 weeks for the package to arrive. Well I waited till mid-july and finally the package arrived. Since I was not interested in the service or whatever might have been there I bounced the package back (shipped back to sender) via local USPS office. I did not open the package, just dropped it to the USPS facility. Then I called them again and told them that I shipped the package back. The man on the phone (I think it was the same one) was very polite again and advised me to wait for about 6-8 weeks while the package arrives back to Cybertel Security so they can process my refund.
Guess what? I called them on October 13 then 14th, spoke to Mark. He told me that "someone looked into it" but they could not find the package. And since there is no package.... there is no refund :-)
End of story?..
Vladimir
Castro Valley, California
U.S.A.
2 Updates & Rebuttals
Al
Philadelphia,Pennsylvania,
U.S.A.
You know your company is slimy and takes advantage of people, MARK!
#2Consumer Comment
Mon, August 22, 2005
I just read Mark's rebuttal to this case and it ticked me off. This Cybertel company has been strongarming people by using sneaky slimy tactics when calling these innocent people. I would like to know how they have our bank account numbers and private info. Who sold it to you? I actually had a guy from CyberTel call me and tell me that THEY owe ME money and they need my bank account info in order to process the refund. I wonder what would have happened if I didn't tell him that I recorded the phone call and told him that I work for local government. If it ever comes down to filing a class action lawsuit, I have the audio phone conversation with these jerks. No funds have come out of my account as of yet and I am hoping that they do not. Does anybody know the loophole that these scumbags found to run this kind of sneaky business? I hope this company and all of the other companies that do this get thiers someday in the courtroom!
Mark
Champlain,New York,
U.S.A.
CHARGE WAS AUTHORIZED
#3UPDATE Employee
Fri, November 14, 2003
The customer making the complaint against Cybertel Security did in fact authorize the charge to his checking account. The order was made over the telephone and a voice authorization was made in order for the transaction to take place. We understand this customer is claiming to have returned the merchandise, however a preliminary search with our receiving department indicates the package was never returned. We have requested the customer in question to send us a postal receipt indicating that he did in fact return the package. At this point he has not sent any such receipt. It is for this reason he has not yet received a reimbursment. We do urge customers to return packages registered mail in order to avoid circumstances such as this.
