- Report: #1024925
Complaint Review: Davinci Virtual - Internet
Reported By:
SN -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Davinci Virtual
2150 South 1300 East, Suite 200 84106 Internet, United States of America
Phone:
1888.V.OFFICE (888.863.34
Web:
http://www.davincivirtual.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Davinci Virtual Davinci Virtual - worse phone service. Internet
Davinci Virtual has the worse virtual assistant service. First they start very good and they guaranty that you will have a dedicated well trained receptionist for your services.
Withing 2-3 months they start switching the receptionist with trainees who will not take your messages properly and later you will have so many different receptionist that you will lose track of their names. Of course this is really bad for your client when they hear 20 different names for receptionist. And since each one of them are handling may be 20-30 companies they will stop taking your calls. You yourself will end up taking calls. When you complain they will be ok for few calls and then back to their crappy service. When i wanted to cancel their service they make if so hard to cancel it and then send you double bills. if you don't pay then they send you to collection agency. They are total Rip-off and i will never recommend them to anyone.
Below i have listed everything in points:
1. They start good for 2-3 months
2. Then keep changing the virtual receptionist so your client will hear 20 different receptionists names/ voice each time they call.
3. Stop taking calls - you will end up taking the calls because you dont want to lose business
4. When you want to cancel they make it really hard..
5. They will still continue to pick 1-2 calls and bill you for the whole month.
6. If you don't pay they send you extra billing and to collection agency.
Withing 2-3 months they start switching the receptionist with trainees who will not take your messages properly and later you will have so many different receptionist that you will lose track of their names. Of course this is really bad for your client when they hear 20 different names for receptionist. And since each one of them are handling may be 20-30 companies they will stop taking your calls. You yourself will end up taking calls. When you complain they will be ok for few calls and then back to their crappy service. When i wanted to cancel their service they make if so hard to cancel it and then send you double bills. if you don't pay then they send you to collection agency. They are total Rip-off and i will never recommend them to anyone.
Below i have listed everything in points:
1. They start good for 2-3 months
2. Then keep changing the virtual receptionist so your client will hear 20 different receptionists names/ voice each time they call.
3. Stop taking calls - you will end up taking the calls because you dont want to lose business
4. When you want to cancel they make it really hard..
5. They will still continue to pick 1-2 calls and bill you for the whole month.
6. If you don't pay they send you extra billing and to collection agency.
