- Report: #341716
Complaint Review: Days Inn - San Bruno California
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Days Inn
1550 El Camino Real, San Bruno, California, U.S.A.
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Days Inn, Worst hotel value imaginable San Bruno California
I chose this hotel due to positive experiences with Days Inn in the past and because I could have a microwave and refrigerator in my room, which I needed for my baby who was with me.
I booked a nonsmoking room for two nights (6/19/08-6/20/08) at this hotel for 79.99 + tax on Hotwire.
The problems began at check in. They had assigned me a smoking room. When I complained, they did reassign me.
I requested a refrigerator, as I needed to refrigerate the baby's milk. They did not have a refrigerator available, although a sign in the lobby says they are available upon request and this is a reason I chose this hotel.
When I reached the room, I could not believe the poor quality I saw. The curtains had several holes in them. The bed was bouncy and offered very little support. The room was on the first floor and looked out on a busy street. There was minimal security on the window. This room was not suitable for a baby.
I returned to the desk to be assigned to a different room. They told me nothing was available.
I cannot believe I am paying more than $80 per night for less quality than I could get paying $40 at Motel 6 in the same area.
I will definitely avoid having to staying here again and I will be very cautious about future stays at the Days Inn and the other brands affiliated with them.
Karen
Los Angeles, California
U.S.A.
I booked a nonsmoking room for two nights (6/19/08-6/20/08) at this hotel for 79.99 + tax on Hotwire.
The problems began at check in. They had assigned me a smoking room. When I complained, they did reassign me.
I requested a refrigerator, as I needed to refrigerate the baby's milk. They did not have a refrigerator available, although a sign in the lobby says they are available upon request and this is a reason I chose this hotel.
When I reached the room, I could not believe the poor quality I saw. The curtains had several holes in them. The bed was bouncy and offered very little support. The room was on the first floor and looked out on a busy street. There was minimal security on the window. This room was not suitable for a baby.
I returned to the desk to be assigned to a different room. They told me nothing was available.
I cannot believe I am paying more than $80 per night for less quality than I could get paying $40 at Motel 6 in the same area.
I will definitely avoid having to staying here again and I will be very cautious about future stays at the Days Inn and the other brands affiliated with them.
Karen
Los Angeles, California
U.S.A.
1 Updates & Rebuttals
Bill
Phoenix,Arizona,
U.S.A.
Wyndham Inspection Process
#2Consumer Comment
Sat, November 28, 2009
I have a friend, very good friend, who is a former "Inspector" for Cendant/Wyndham Worldwide I can tell you this place was not one of his favorites while in the area. (The Super 8 in San Bruno was much better). Wyndham is pretty much not doing any "physical" inspections anymore, they are relying on the "Freeman Group" out of Dallas, and some other "internet" based process where each owner grades their own property! Wyndham would rather have "quantity" than "quality" and they recently laid off 4,000 employees, from Septemer 2008 to December 2008 MANY of which were inspectors, and business developement staff. Just beware of the Wyndham brands. You should ask the manager to see the last "qa report" or last "city or county" inspection before checking in! Wyndham needs to realize that they cannot continue to convert these sub par motels.
