DealDash_Adam
United States of America#2UPDATE Employee
Thu, January 10, 2013
I'm sorry to hear about this experience with your gift cards. DealDash ships out thousands of gift cards each day, and customers love these items so much that we can barely keep up with the demand!
However, customers do occasionally experience difficulties with these cards, and we routinely follow up on these issues with the respective vendors. In the event the gift cards cannot somehow be fixed remotely, replacements are issued to the customer.
Without details about your specific account, I can't comment on precisely what happened. However, I absolutely agree that you should have been provided with a detailed explanation about this procedure and taken care of. Now that the holiday rush has passed more energy will be focused on making sure that customers know we're committed to following up on these problems, and also making sure our valued customers are not only satisfied with their items, but thrilled with their entire DealDash experience. Thank you for bringing this to our attention, and I hope you enjoy your gift cards.
nancy
Rice,#3Author of original report
Thu, January 10, 2013
After finally finding out the gift cards I won could be use on line and directions on how to do it, which is not the normal way I sent a order in and got a conformation that it was filed, and now a email that the order had shipped
My friend said she would take me to a walmart to shop for house hold things I needed so we went and got a eletric shopping cart for me and off Iwent. When I got to the check out I handed the girl some of my gift cards to use and they went thru with no problem at the check out. I was so relieved
I wanted to follow thru on my complaint filed here that all was well
This was an experience that could have been avoided if DashDeal customer service would have done something to help me. I don't think I should have been on the phone and on line writing all overto get some help . I still have a bad taste in my mouth over people involved at DashDeal just sluffing it off and blaming me for the cards not working though
learnthehardway
Woodbridge,#4Consumer Comment
Tue, January 08, 2013
YES she is very condescending and at times hurtful to unfortunate honest, paying
folks in order to gain a few bids (she gets compensated from DD). I am sorry
you are going through all this this. If you are still having problems post on
the dealdashripoff page at Facebook or go to dealdashripoff.com and post your
questions or issues. There are a lot of helpful people there that are not mean
and hurtful. They just want to see people get resolution to their problems.
nancy
Rice,#5Author of original report
Tue, January 08, 2013
I continue to work myself to find out about these gift cards. Wrote to dashdeal and tryed to call the 2 phone numbers all day again with no one answering . It just rings
Then I went to dealdash review.com and asked the ladyBarbara there if she had any
suggetions and wrote in detail all I have done to try to use these gift cards on line working with walmart and dealdash
I got a very hurtful message back with no real help just sayimg over and over how great dealdash was etc etc. She suggested that BestBuy was there vernder for the cards so I called Best Buy Corporate in Minnesta and got the vender office and they said NO way did the sell Walmart gift cards to dealdash.com
Again I tried to call dealdash no answer and no answer since the first time I wrote to customer service and they said sorry....
I called walmart again and got a person who said can you pull up your order and Idid
he said put the card number in/ he saw it said the card number is not correct
He said what is in the scratch off place. 4 numbers the work pin and 4 numbers i sai
he said well the first 4 numbers belong to your card number and the last 4 after
the word pin are your pin numbers it looks like!!!
why couldnt dealdash.com or this dealdash review on squidoo tell me thawt
instead of writting back to me in a rude and very snotty way???
so people working for dealdash in a review blog are that bad? they have to just justify the fact that deal dash would not send out bad cards and that my explaination was vrery hard to undertand. told me not to get so upset ??
nancy
Rice,#6Author of original report
Mon, January 07, 2013
I will look into the sites you suggested ty
learnthehardway
Woodbridge,#7Consumer Comment
Sun, January 06, 2013
Please know you are not alone, there are many, many unhappy DealDash customers. If you are on facebook, lookup dealdashripoff on facebook, Its a community of others just like you, where you will find a wealth of information. You can also go to dealdashripoff.com for help and suggestions. I hope you get some resolution to your issues...good luck!
(Please note WE ARE NOT AFFILIATED WITH DEALDASH.COM. WE ARE A GROUP OF FOLKS WHO FELT WE WERE WRONGED BY THEM AND WANTED OUR VOICES HEARD. We believe we are being heard now.)