deck renwal and more
st paul,#2
Sat, August 22, 2009
it is unfortunate in life and in business that some people can never be pleased. we have been in business for over 5 years and unfortunately, issues to come up that cannot be controlled 100% of the time. in this situation that kandersen is refering to is for the most part true. we do offer a winter protection solution that is applied in the late fall with the final step, staining done the following spring or early summer. yes early summer as weather impacts our business dramatically. we will not stain wet wood. in kandersens case, it appears that the stain was some what washed off parts of their deck as we tried the best we could to finish their project. we are in the process of servicing the deck but we have experienced the wettest summer in our companies history. the one thing we will not tolerate is extreme rudeness from a customer. kandersen took extreme exception when we asked to be paid. it is the Anmerican way, to get paid. kandersen was in violation of her contractred agreement stating that these payments were due the day of completion. if it is harrasment to ask for payment then I guess we are guilty of that. we will service their project dispite their contempt.