Complaint Review: Denton Trinity Roofing - Denton Texas

I ran across this consumer complaint as I looked up Denton Trinity's number, and wish to respond.

I have used Denton Trinity successfully for about five repairs, so when it came time to replace the roof on my home, I selected them to replace my roof (no insurance involved).  They did an excellent job and while their price wasn't the cheapest bid I received, I chose them based on the quality of work they had done for me in the past. That was in 2009

I used them again last week for a quick repair at my office.  They came out and did a great job at a fair price.

I was disappointed to see the complaint and can't speak to those details, but if you're considering this company, I continue to recommend them to my friends.

Our law firm represents Denton Trinity Roofing, Inc., Alan Chamberlain, Linda Chamberlain, and Jon Seibert (the DTR Parties), which recently filed a lawsuit against you for the false and defamatory statements posted in Report #801993 on this website. The lawsuit was filed in the 342nd Judicial District Court of Tarrant County, Texas and bears cause number 342-260526-12.

The Texas Court subsequently issued a letter rogatory requesting the Maricopa Superior Court to issue a subpoena on Xcentric Ventures, LLC (Xcentric), the company that owns and operates this website, to produce certain documents and to reveal your identity.  If necessary, the DTR Parties will also serve a motion requesting the Court compel Xcentric comply with the subpoena.  This Arizona portion of this case is pending in the Superior Court of Arizona in the County of Maricopa under civil case number CV2012-013474. 

Arizona law requires that you be provided notice of the discovery request via the same medium that the false and defamatory statements were originally published. By this post, I hereby give you notice of the DTR Parties pending discovery request.  You have a right to file and serve an anonymous response to the discovery request anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before October 15, 2012.

Regards,


David L. Pratt II, Esq.

Decker Jones McMackin McClane Hall & Bates. P.C.

OK so their only comeback is to accuse the elderly disabled homeowner of insurance fraud.  That's a pretty cheap shot if you ask me.  Sounds like they wanted to charge what they wanted to charge and then were STUPID enough to do the work without a contract. 

If composition roofs for 2,000 square foot houses in Texas are going for the kind of price they tried to charge the homeowner, then I need to go into the roofing business in Texas.  I would be a millionaire overnight.  Sounds like the roofing company and the insurance company are in a conspiracy...I bet the Department of Justice would love to take care of BOTH of them.

The total cost of the roof is really neither here nor there if it was agreed to by your insurer. What was your deductible and what did you end up paying out of pocket?
If you paid more than your deductible, why?
If you didn't, where were you ripped off?

Denton Trinity Roofing categorically denies the possibility of this allegation by an anonymous party.
 
Clearly this person is unhappy with our pricing however in this instance he/she mentions the insurance company and Denton Trinity Roofing are in a conspiracy. Denton Trinity Roofing is a preferred provider for many insurance companies which means we are contractually obligated to do work from an industry standard price list. The complaint we hear most often is that we will not cover deductibles which is considered fraud by the State Of Texas. Perhaps this has made this person unhappy.
 
If you have any questions about this review or rebuttal please don't hesitate to contact us at 940-382-0664.