- Report: #165551
Complaint Review: Dillards Accountdefender - Carol Stream Il Illinois
-
Author Confirmed
Why?
Dillards Accountdefender
Www.dilllards.com Carol Stream Il, 60197 Illinois, U.S.A.
Phone:
800-281-1354
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dillards Account defender run around and rip off Carol Stream Illinois
I have been paying for accountdefendr ins. on my Dillards account since 11-2003.
This ins. was offered on my Dillards bill the purpose of this ins. was stated that if I was layed off or be came disabled it would pay what was left owing o n my account.
I became disabled on June 5, 2005. I called Accountdefender at that time. I was informed that I had to be disabled 90 days before they would pay.
I waited till Sept. to call and ask for the forms to start my claim.
They sent me forms and I had them filled put anad sent them back. I received a letter saying my account was never actifaded.
I called the copy where the letter came from and was informed that the no longer handled Dillards accountdefender.
I was told to call a different company that informed me they knew nothing about what I was talking abount they had never handled anything for Dillards.
At this time I called Accountdefender back and was informed that I had the wrong forms and they didn't know where I had gotten them.
The person I talked to was rude and abusive to me. I finally ask if he could send me the correct forms. He said he would over night them to me.
That was over 3 weeks ago. I called agin and was informed that I could not talk to the manger of the department and they had no record of my conversation of 3 weeks ago. So again I ask if they would send me the forms.
I was told they only sent out forms on fridays and that they never overnighted them.
I know that this was long but I want to warn people ad to se if anyone else has had this problem and how or if they got it settled.
Bonnie
Cisco, Texas
U.S.A.
This ins. was offered on my Dillards bill the purpose of this ins. was stated that if I was layed off or be came disabled it would pay what was left owing o n my account.
I became disabled on June 5, 2005. I called Accountdefender at that time. I was informed that I had to be disabled 90 days before they would pay.
I waited till Sept. to call and ask for the forms to start my claim.
They sent me forms and I had them filled put anad sent them back. I received a letter saying my account was never actifaded.
I called the copy where the letter came from and was informed that the no longer handled Dillards accountdefender.
I was told to call a different company that informed me they knew nothing about what I was talking abount they had never handled anything for Dillards.
At this time I called Accountdefender back and was informed that I had the wrong forms and they didn't know where I had gotten them.
The person I talked to was rude and abusive to me. I finally ask if he could send me the correct forms. He said he would over night them to me.
That was over 3 weeks ago. I called agin and was informed that I could not talk to the manger of the department and they had no record of my conversation of 3 weeks ago. So again I ask if they would send me the forms.
I was told they only sent out forms on fridays and that they never overnighted them.
I know that this was long but I want to warn people ad to se if anyone else has had this problem and how or if they got it settled.
Bonnie
Cisco, Texas
U.S.A.
