- Report: #846237
Complaint Review: DIRECT AIR - Myrtle Beach South Carolina
Reported By:
neoma -
little river, South Carolina, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
DIRECT AIR
1600 OAK STREET SUITE B Myrtle Beach, 29577 South Carolina, United States of America
Phone:
1-877-432-3473
Web:
www.visitdirectair.com
Categories:
Business Rating:
(0)
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DIRECT AIR MYRTLE BEACH DIRECT AIR Will not take calls to make family ties reservation ( I need to go to 90th birthday and family reunion) Myrtle Beach, South Carolina
In the past, I booked several flights on Direct Air and paid for the tickets when I booked the flight. On Feb 9th I decided to use Direct Air's Family Ties to lock in an attractive rate for two round trip tickets to Niagara Falls. I intended to use the vouchers to secure seats on a flight from Myrtle Beach, SC so I could attend my father's 90th birthday. I attempted to reserve my seats on Feb 26th and I was surprised and appalled when I learned that I could not secure confirmed seats using the vouchers. I had to complete an on-line itinerary request form selecting two travel dates and I have to wait 5 to 7 days before confirmation if seats are available.
None of these stipulations were explained in the Direct Air e-mail that I received announcing the special fares. Had I known about the restrictions to booking flights using the vouchers, I would not have purchased the vouchers. Had I not purchased vouchers and just booked my flight on the 26th, I would have secured the seats I wanted for $42.00 less per ticket
None of these stipulations were explained in the Direct Air e-mail that I received announcing the special fares. Had I known about the restrictions to booking flights using the vouchers, I would not have purchased the vouchers. Had I not purchased vouchers and just booked my flight on the 26th, I would have secured the seats I wanted for $42.00 less per ticket
2 Updates & Rebuttals
neoma
little river,South Carolina,
United States of America
Resolution to my complaint-Very Satisfactory
#2Author of original report
Mon, March 05, 2012
Direct Air responed very quickly to my complaint and resolved it better than I expected.
Thank you for the oppportunity to air my probleum.
Sue
newport,North Carolina,
United States of America
File a complaint
#3Consumer Suggestion
Sat, March 03, 2012
http://airconsumer.ost.dot.gov/escomplaint/es.cfm
Looks like I am going to do this as well!
