i have a direct express card that my soc sec monthly payment comes on it on the first of the month. My wallet was stolen on the second of August 2015. Direct express will not allow me to cancell it or speak to anyone and my money is gone now because whoever stoled my wallet has now as of today changed my pin so they can just go ahead and keep getting my income and I can't seem to do anything about it ,because thy won't allow me to