- Report: #1258618
Complaint Review: Direct Express Comerica Bank - San Antonio Texas
Reported By:
It's Miller Tyme -
Kingman, Arizona, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Direct Express Comerica Bank
P.O.Box 245998 San Antonio, 78224-5998 Texas, USA
Phone:
1-888-741-1115
Web:
www.USDirectExpress.com
Categories:
Business Rating:
(0)
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Direct Express Comerica Bank US Direct Express social security master card, fraud, bad service San Antonio Texas
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Believe every complaint you read. US Direct Express, Direct Express debit Mastercard Comerica Bank, is a shady company. I never dealt with a more unprofesional rude and pathetic company. On September 21 I called Direct Express stated I needed to re-enroll my benefits. She asked if I wanted to pay a fee I said no I get paid in eleven days she said it would arrive before I got paid. I recieved a email confirmation my debit would be available October 2, 2015 at 1:00 am Eastern time 12:00 Central time. My new card arrived a few days ago. Still at 3:30 am I had no balance. First I spoke to a Jeremy, warned me that supervisor would say the same thing. He was cocky and rude. Apparently per supervisor Vicky who has NO customer Service training whatsoever stated "the gal on 21st ordered the wrong card so on September 25, 2015 someone authorized a new one." BULL per company website they offer one card. -The Direct Express card is a prepaid debit card offered by Social Security and SSI check recipients who wish to recieve their payments electronically. BOTTOM LINE THEY OFFER ONE CARD. So my check was available the proper time just wrong card. Direct Express stole my disability check $940. I must wait for the new card I never authorized. Why didn't Direct Express contact me? Why was I charged a fee for enrolling on 9/21? Is Direct Express going to pay my late fees. So Rude Vicky hung up on me twice. I called again spoke to the highest up supervisor, also lack guest service qualities his name was Tim. He offered to send a new card for a $13.95 fee You are a joke! When and if I receive my card I will take every cent out and close my account forever. People shouldn't have to tolerate such behavior. 151 I mean 152 complaints. I have just began, by days close I will file a complaint with my local Police Department. Following a complaint to the Texas Attorney General, Ripoff Report, Yelp, BBB and Consumer Affairs. I asked questions was hung up on three times, could not get a straight truthful answer. I want my $940 you stole.
2 Updates & Rebuttals
To Tyg - The Imbecile Re:a FOOL.....
#2Author of original report
Sat, October 03, 2015
Why don't you think about how you've been treated whenever you are a customer. If you ever had a bad experience with a company, you know its not that easy to forget the encounter. Then you write this horrendous rebuttal. I wouldn't be surprised if you were employed here. You were not there unless you worked there. Since you lack any intelligence I have a suggestion. Why don't you try going to the library, it's a big building with books. Learn something, and before you speak know the facts. US Direct Express is not being defamed. The truth hurt? I have researched Direct Express on this particular website alone 151 complaints. More complaints with the BBB, Consumer Affairs it goes on and on. As far as causing problems I am closing my account. From every complaint I have read it is ill-advised to keep my business with Direct Express. Have you ever heard "The Customer is Always right?" The basic truth behind this statement is recognizing that customers are the core for any business. Understanding the importance of good customer service is essential for a healthy business in creating new customers, keeping loyal customers, and developing referrals for future customers. Direct Express and the employees I had encountered lack good customer service.
It's Millertyme
Kingman, AZ
Tyg
Pahrump,Nevada,
USA
a FOOL.....
#3General Comment
Fri, October 02, 2015
Sorry but your money is DELAYED and NOT STOLEN!!!! Stolen is NEVER getting it back. YOU will just have to WAIT like a good patient ADULT!!!!! All YOU are doing is causing MORE problems for yoursefl later down the line. YOU go right ahead and spend that energy DEFAMING THEM!!!All YOU are doing is giving THEM ammo to use to SUE YOU!!!NOTHING you do online is anonymous. So with just a court order they can prove YOU wrote.
