- Report: #289188
Complaint Review: DirectBuy - Westminster Colorado
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DirectBuy
6424 W. 91st Ave Westminster, 80031 Colorado, U.S.A.
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INVESTIGATION: DirectBuy commitment 100% member satisfaction. DirectBuy recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Merrillville Indiana *UPDATE: DirectBuy recognized by Rip-off Report as a safe business service. DirectBuy pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Direct Buy found to be the largest consumer buying club of its kind. Rip-off Report Verified Safe
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
DirectBuy Dont believe a word they say Westminster Colorado
I like most people have seen DirectBuys commercials on TV.The info seemed legit so i called & set up a "tour" for me & my uncle to attend.At first everyone seemed to be very friendly & helpful. We watched a video on all the claimed "benefits & financial savings"
After that we were broken up into groups of those who came together & a DirectBuy Rep spoke with me & my uncle stating we had to make a decision before we left to join because we now knew of their pricing.
We hadnt even seen any catalogs or price lists so this seemed odd at best. He then brought out paperwork to join being very forceful & stated we could cancel if we later changed our minds.
We paid a down payment of $500.00 on a credit card & were told we would receive paperwork to make payments on the bal of $4500.00. Two months later we decided to replace the carpet & spoke with Charlie in the flooring dept.
We picked a carpet & i asked her to fax or email me the cost. She said ok but then never did! I then checked with CarpetMill & other carpet stores & they were actually 300.00 less...i guess that is why she never wanted to send something in writing.
There is no service after the sale because i have left several messages about my
concern about finding lower prices & have yet to hear back from anyone. It is only a matter of time before Directbuy gets sued for fraudulent business practices, but not soon enough!
Carter
lafayette, Colorado
U.S.A.
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
DirectBuy Dont believe a word they say Westminster Colorado
I like most people have seen DirectBuys commercials on TV.The info seemed legit so i called & set up a "tour" for me & my uncle to attend.At first everyone seemed to be very friendly & helpful. We watched a video on all the claimed "benefits & financial savings"
After that we were broken up into groups of those who came together & a DirectBuy Rep spoke with me & my uncle stating we had to make a decision before we left to join because we now knew of their pricing.
We hadnt even seen any catalogs or price lists so this seemed odd at best. He then brought out paperwork to join being very forceful & stated we could cancel if we later changed our minds.
We paid a down payment of $500.00 on a credit card & were told we would receive paperwork to make payments on the bal of $4500.00. Two months later we decided to replace the carpet & spoke with Charlie in the flooring dept.
We picked a carpet & i asked her to fax or email me the cost. She said ok but then never did! I then checked with CarpetMill & other carpet stores & they were actually 300.00 less...i guess that is why she never wanted to send something in writing.
There is no service after the sale because i have left several messages about my
concern about finding lower prices & have yet to hear back from anyone. It is only a matter of time before Directbuy gets sued for fraudulent business practices, but not soon enough!
Carter
lafayette, Colorado
U.S.A.
