Joshnumber21
Pontiac,#2Consumer Comment
Thu, January 22, 2009
Like many people on here, I also had money taken from my account without consent. I used my card to pay a girlfriend's account a few times and like everyone else on here- I DECLINED the recurring payment option. Fast forward to 3 days before Christmas: we are beginning our Christmas shopping and I-for some reason-called to verify my ATM/Debit balance. $472.66 is missing! I was livid! Long story short- NO CHRISTMAS GIFTS FOR ANYONE. I filed a complaint with my cardholder company, and they DENIED it! They stated it was a domestic incident and they refused to get involved. I called the DirecTv customer service number and talked to a very helpful person that advised me to fax in my card statement and a letter explaining my circumstances. I did exactly that BUT----I changed my ATM/Debit card to a different number but kept my old number as a "deposit only" account. After about 10 days I had no reponse and they never knew anything about my case when I called to check on the status of it. Finally, fed up, I filed a formal complaint with the BBB. BINGO! Within 3 days my refund was approved and on January 6 I was credited for the entire amount that was fraudulently taken from me, AND the BBB contacted me immediately about it seeking a resolution. My advice: NEVER and I mean NEVER use a credit card or bank account to pay these crooks! If anyone ever heads up a class-action against these scam artists, you can count on me to support it 110%.
Mimosa
Houston,#3Consumer Comment
Fri, January 09, 2009
I am in the exact same situation. Directv debited my account for $1500.00. I also had paid on a friend's account. I have disputed the charge with my credit card company and alll I can do now is wait. My rent is already late and the bills are piling up! Someone please give me hope!