Jennifer
Meridian,#2UPDATE EX-employee responds
Wed, March 28, 2007
I'm so sorry your having a hard time dealing w/ dtv. I COMPLETLY understand. Part of the training that dtv employees receive is that we needed to follow "policy" and I'm glad that you got your $50 credit, your one of very very very few people that actually do. What I would suggest, knowing that I did work for dtv, is that I would suggest taking down the name AND employee number of each rep that you talk with. I'd also review all documentation that you received from the installer. s/he should have given you a copy of your contract, and in that contract, you should find a statment saying that if you request to cxl act before 30 days, that you are able to do so. Please also ask for the address to send a customer complaint, and include ALL the details that you can remember. Please please please include all the employee names and #'s. If you can remember any title names of any sales, you'll need to include it in your letter. Sincerly ex dtv employee