Marie & George
Mesa,#2REBUTTAL Individual responds
Tue, February 14, 2006
Dear "S", I just read your e-mail on rip off reports' website. I feel sick knowing that you and your friends are victims of DB&SF. They are liars and take it from us, know them probably better then most of the customers. Kristen and Ken (husband and wife)had put shutters in our 2 other houses and did a great job, so naturally when we moved into our new home last May 2005 we called them for shutters. We experienced the same exact treatment as you did. After months of trying to get our shutters we filed a complaint with the Registrar of Contractors. Have you done that yet? If not, do it immediately. The ROC now has over 40 plus complaints from people just like you and I. We did go to a hearing on January 19th 2006 and are still awaiting the Judge's signed order. K & K showed up and with every breath they took lied and lied and lied to the Judge. You mentioned that someone told you over the phone that DB&SF has filed bankruptcy. Not sure! Just today I telephoned their attorney Tom Allen, and spoke to Sherry, his legal assistant, and she advised that they have NOT filed yet and it may be in the next week or so. You must and I stress must, call his office immediately and be sure that your name is on the debtor list. At least you may have a shot at getting some of your money back.. As far as Wes is concerned, he personally came to our home after the fact and promised us the moon. He promised us a refund and that he would fix the problems immediately. He even gave us his personal cell number and told us to deal with no one else but him because of the fact that we had been yelled at continually by Kristen and the staff. Well, that we in October of 2005, he never returned any of our calls, letters of e-mails. Stay far away from him! Also, you must contact the Maricopa County Attorney's Office. Even though you live in Surprise, the "criminal enterprises" took place in Maricopa County. Tell anyone you know that has had the same problem to report Ken & Kristen as well as DB&SF. They are up and running again as Shutters USA and doing the same thing to others as they have done to us. They have to be stopped and we must do it! As a form Paralegal, I know the procedures to follow, so if you need help I'm here. But please, don't give up. File a complaint witht he ROC (which is on line), call the County Attorney's Office and go from there. You may want to try your County Attorney first. Please let us know how you do and we'll keep you posted. Marie & George Mesa, AZ U.S.A.