I ordered outdoor letters for a sign. It took 3 weeks and what I received for $95 included a broken in half letter and flimsy work that seemed like particle board. They wanted to "bait and switch " $250 letters about 18 letters 9 inches tall wood.
They gave a half refund saying "We are in business to make a profit"
They have many aliases and give no phone number.
Although its always a matter of opinion if something is junk -wooden letters of this size breaking during shipping tells you something- looking at them made me sick.