- Report: #723756
Complaint Review: Dollar Rent A Car - Internet Internet
Reported By:
Elizabeth Wheatley -
Morrisville, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dollar Rent A Car
only box number listed Internet, 74153-1167 Internet, United States of America
Phone:
800-800-5252
Web:
http://www.dollar.com
Categories:
Business Rating:
(0)
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Dollar Rent A Car double billed, hidden charges Internet
I rented a car through Dollar Rent a Car. I picked up the car in Tampa, Florida and made arrangements to drop off the car in Fort Lauderdale. When I looked at my bank statement, I noticed that Dollar had double billed me. I originally prepaid the rental back in March for $270. When I got to Tampa to pick up the car, I had to pay an additional $305.00 for insurance ($36.99 a day) numerous charges such as "CONFEERECCHG" ($35.61), state tax, a prepaid "PASS 24" to go through tolls on the ez pass, Florida surcharge, and energy recovery fee. The mileage was listed as unlimited.
When I called Dollar to explain why they had charged me $305, and $407.42, they could not itemize or explain this. The only thing I was told was there was an "adjustment" to my final bill because I did not drop off the car at the correct location. Apparently they had me listed as having to drop off the car at an off-airport site in Fort Lauderdale and I dropped the car off at Fort Lauderdale airport instead. So I had to be charged an extra $97 for this.
Even with this explanation, it does not explain why there are two charges. One of the charges should be a credit and one should be a debit.
This company has ripped me off big time and double billed me.
When I called Dollar to explain why they had charged me $305, and $407.42, they could not itemize or explain this. The only thing I was told was there was an "adjustment" to my final bill because I did not drop off the car at the correct location. Apparently they had me listed as having to drop off the car at an off-airport site in Fort Lauderdale and I dropped the car off at Fort Lauderdale airport instead. So I had to be charged an extra $97 for this.
Even with this explanation, it does not explain why there are two charges. One of the charges should be a credit and one should be a debit.
This company has ripped me off big time and double billed me.
