- Report: #817609
Complaint Review: Dream Team tickets - sacramento California
Reported By:
ginny -
Phx, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Dream Team tickets
2231 10th st. sacramento, 95818 California, United States of America
Phone:
866-907-8497
Web:
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Dream Team tickets Dream Team ticket price becomes a "Wicked" Nightmare! sacramento, California
My daughter's dream for many years has been to see a REAL broadway show. I mentioned to her that I saw "Wicked" would be coming to our area. She seemed VERY interested but was afraid that the tickets would be too expensive. I decided since there was a performance within a day of her birthday I would get us a couple of tickets for her birthday to remember. When I went to the venue where "Wicked" will be performed the first thing I saw for tickets was dream team. I automatically assumed that this is who the venue was using as their ticket broker so I didn't go any further. I bought us two very good seats reccomended by the agent, as I have not attended a show at this venue and am unaware of the lay out of the seating. I assume they ARE good seats but since the show isn't until March I really don't know for sure. What I do know is that when I opened my charge card bill today, I darn near fainted. I had recieved the tickets about a month ago and they were marked $80.50 each. I felt that was quite reasonable even with a nominal service fee to fulfill my daughter's dream for her birthday. Well, I doubt that you could even guess how much my card was charged for those two $80.50 seats. Are you sitting down? The fee was a whopping $418.44. Now, math is not my forte. However, if I figure correctly that amount is approximately three times what I paid for the tickets. If that is not a "Wicked" rip off I don't know what one is. How are these people still in business? It seems to me that these are scalper's perporting to run an up and up business. There absolutely should be an unfair practice report filed against this company by all of the people that have been duped like myself. I am definately open to participating in a class action suit against this company for GROSSLY overcharging customer's. This type of practice makes me VERY leary of buying tickets to ANYTHING in the future. Who can you trust if this type of practice is legal? What a "wicked" shame that this experience has formed a black cloud over my daughter's dream birthday gift. She will not be aware of it but i sure as hell will be. I plan on making her dream birthday wish come through with flying colors regardless of what this piss poor,unprofessional and unscrupulous company does for a living.Professionally AND legally ripping off consumers. This company is is in dire need of an awakening. I think some REALLY negative publicity warning innocent people of their "Wicked " practices is definately called for. This is nothing less than a disgusting case of consumer fraud and should NOT in my opinion be allowed to go on any longer!
4 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Lesson to be learned:
#2Consumer Comment
Thu, January 05, 2012
Research a little better. If you go to the wicked musical offical website, you can buy tickets direct off that site from ticket master. You say you "assumed" things an awful lot in your story. You "assumed" that dream team was the official broker. You based this off a google search and they were the top result? Also, I went to dream teams website and it lists the cost of each ticket for each seat on each date on their website. I will make an assumption that you are looking at the tempe AZ venue, and they sell tickets ranging from 85$ to 380$ on the website. Unless your state has a law against charging above face value for tickets, this practice is perfectly legal. In the future, you might ask how much something is going to cost you before handing over your credit card number. Also, you might actually find out who the ticket broker is for a show before making wild assumptions. This can usually be done by simply picking up the phone and calling the venue the show is going to be held at and inquiring how to get tickets.
Flynrider
Phoenix,Arizona,
USA
That's what they all say.
#3Consumer Comment
Thu, January 05, 2012
" I have to believe that if you think that this is not a blatant "Wicked" rip off, that you must either be related in some way to this company or that you are in the same ticket scalping profession. "
I have no doubt that you believe that. As a matter of fact, just about everyone who posts on this site and doesn't hear what the want to hear comes to the same conclusion. No surprise.
So, now that we've cleared up that "I went to the venue where "Wicked" will be performed" means you went to a random site on the Internet, this makes more sense. I'm having a hard time imagining that a legitimate venue would host scalpers on their website.
Taking your post at face value (which was a mistake the first time) you do not mention what this website said the price for the tickets would be. You only mention seeing the face value after you got the tickets. If that is the case and you didn't bother to inquire about the ticket price until after you'd bought them, then you have no recourse. It would be entirely different if you'd actually agreed to one price and they charged a different price, but you didn't mention that.
If you want to know how I feel about scalpers, I generally disapprove of them. They artificially drive up ticket prices for everyone else. What I find most disappointing is that people who also do not like scalpers, give them their business because they do not pay attention to where they're going on the Internet.
ginny
Phx,Arizona,
United States of America
Confusing complaint?
#4Author of original report
Thu, January 05, 2012
I don't believe I EVER stated that I bought these ticket's in PERSON so the "No Brainer"( as you called it ) statement adds no valididty to your response. I "WENT to the venue where it would be performed ONLINE under the name of the show my daughter wanted to see, "Wicked". I never signed a charge card slip.
As I stated before, when it showed the venue where it was playing, the first thing I saw was Dream team. As I also stated, I assumed this was the broker the venue was using so I looked no further.
I think it's curious that when I received the ticket's in the mail, the ticket's were the ONLY thing's in the envelope. No statement,no receipt,nothing but the ticket's. So I never actually saw the total until I received my charge card statement.
I have bought several ticket's online before to ballet's,concert's etc. The only difference is that I have always bought them through "Ticketmaster". They charge a fee per ticket but it's something like $10 each or there about's, NOT $250.00! Sheesh! Admit it, that's rediculous.
I have to believe that if you think that this is not a blatant "Wicked" rip off, that you must either be related in some way to this company or that you are in the same ticket scalping profession. $250.00 fees, SHEESH!
Flynrider
Phoenix,Arizona,
USA
Confusing report
#5Consumer Comment
Thu, January 05, 2012
You say that you bought these tickets in person. What does your credit card receipt say? If you signed for $161 (which I doubt) and you were charged $418.44, this is a no-brainer. Just dispute the charge with your credit card issuer and they will refund the difference.
Realistically, expecting to pay face value for a popular show to a ticket broker is unrealistic. Face value is what the tickets cost if you buy them directly from the venue (if that's even possible). If you're buying from a broker, you will always pay a premium over face value. That's how they make money. The more popular the show, the higher the price. Simple free market economics. You have the option to accept or reject their price. That's what should have happened when they ran your credit card. Therefore, I remain confused as to what the problem is.
If your real complaint is that you bought the tickets and approved the transaction without inquiring about the price, then that's on you.
