Sean
Los Angeles,#2REBUTTAL Owner of company
Wed, January 03, 2007
A copy of the e-mail we sent to you today Mr. Toi, I beleive this thuroughly explains the situation you, along with many other customers, are in right now: Hello, With all due respect I do not think you are understanding our situation. Their was confusion between us and SRSI. Maybe it is our mistake, maybe we're not explaining correctly. Our credit card processor charges your credit card, then they hold the money for about 3 weeks for verification and to make sure their isn't going to be a chargeback, then release the funds to us, However when closing down, they shut down our account, and did not pay us, so we were never given your money, which is why your order had not been placed in the first place. Theirfore we cannot give you a refund for money we never received, and this is why all that we can suggest is that you place a chargeback with your creidt card company in order to get your money back. We were expecting to get paid from SRSI, as it is normal for this holding period, and they did not tell us of the problem until it was time to pay us, by this time we had already ran a couple of hundred transactions, not knowing of this problem. On your bank statement you will see the SRSI description, and you will see that they are based in Andorra, Europe, to say that we somehow own SRSI, as stated in your previous emails, A credit card processor that had been in business for a while, and is over-seas is a little rediculous. We are not passing the buck, we are placing blame correctly, SRSI has your money, we don't, we are trying to get you your money back, but you just want to yell at us. We are trying to tell you that you can file a chargeback with your credit card company and this will get you your money back. By law they have to allow you up to 6 months to file a chargeback, in case of situations such as this. At this time we are not currently processing credit cards, because we do not want this same type of situation to occur again. Our address is posted on our site. Our address is: DreamKicks.Net 4859 W. Slauson St., Suite # 491 Los Angeles CA, 90056 USA... ...We do not have a disagreement here, we know that you paid money, and we are trying to get this money back to you, but you have to at least listen to our advice that we are providing, and be willing to meet us half way or otherwise their is nothing else we can do for you. We are trying to do whatever we can to help you. Please let us know if their is anything else we can do for you. Thank You, DreamKicks.Net Customer Support
Toi
Grand Prairie,#3Author of original report
Mon, January 01, 2007
Sean:
First it was ypur suppliers, then the credit card co. Game of pass the buck anyone?
Why did I receive this e-mail from your company? Why haven't you done as promised? Looks like you got my money as you did not mention this "credit card processor" boogeyman.
From: "DreamKicks Online"
Sean
Los Angeles,#4REBUTTAL Owner of company
Sun, December 31, 2006
Hello, We do understand your hostility, but please it is not necessary for we are not stealing anything. Maybe it is our mistake, maybe we're not explaining correctly. Our credit card processor charges your credit card, then they hold the money for about 3 weeks for verification and to make sure their isn't going to be a chargeback, then release the funds to us, However when closing down, they shut down our account, and did not pay us, so we were never given your money, which is why your order had not been placed in the first place. Theirfore we cannot give you a refund for money we never received, and this is why all that we can suggest is that you place a chargeback with your creidt card company in order to get your money back. We are trying to do whatever we can to help you Thank You, DreamKicks.Net Customer Support PS. We do apolgozie for the delayed response time. PPS. Please send all future inquries to [email protected]